Overview

Looking for a remote job working in the hospitality industry? As a Remote Reservations Agent, you will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. The ideal candidate will have an engaging phone presence with the ability to answer questions and provide information. Position is set up as remote OR onsite. Position is open remotely to candidates in Arizona, California, Idaho, Oklahoma, Oregon, Missouri, and Washington.

Salary: $18.50/hour incentive potential

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40 miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits and perks may vary based on job classification

Responsibilities

• Answer incoming calls and assist guest in making reservations.
• Proactive outbound reach to past and current guest.
• Handle emailed inquiries in a timely manner
• Assist guest with online inquires via chat function in Navis
• Input all reservations accurately
• Achieve monthly reservation agent goals as determined by management.
• Participate in department projects
• Keep current with all communication and department information.
• Ensure appropriate guest follow up takes place in a timely and proper fashion
• Provide notes and comments regarding guest requests; denote special needs to ensure a smooth registration upon arrival at the front desk;
• Enter Group Rooming Lists into reservation system;
• Attend and participate in monthly reservations meetings;
• Participate in sales training programs;
• Potential for a monthly incentive based on performance
• Potential for a remote position after onsite training and trial period
• Due to the cyclical nature of the hospitality industry, all Suncadia professionals may be required to work varying schedules to reflect business needs.

Qualifications

• High school education or GED equivalent
• Previous working knowledge of Navis and Springer Miller Reservation Systems a plus
• Previous resort, hotel, or guest service experience
• Excellent communication skills, particularly communication over the phone
• Must have computer knowledge
• People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service
• Ability to thrive and succeed in a fast-paced, demanding work environment
• Ability to use office equipment in an efficient and effective manner
• Strong organizational skills
• Basic computer skills including proficiency with Microsoft Office software suite
• Ability to read and comprehend instructions and multitask
• Ability to work as a team-player and accept assignments from multiple individuals

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