Division/Program: Manager, Outpatient Services

Immediate Supervisor: Clinical Director – Clinical Services

Programs and Positions Supervised: Clinical Outpatient Services

Supervision Schedule: Weekly and as needed

Exempt Position: Exempt. 40 hours per week is expected with additional hours as needed.

Minimum Qualifications:

Education: Graduation from an accredited graduate school with a Master’s degree in clinical social work, clinical psychology or related human service.

Licensure: Must be licensed pursuant the provisions of Chapter 491, Florida Statutes as a social worker, mental health counselor, or marriage and family therapist.

Experience: 3-5 years provision of clinical experience required. Demonstrated leadership/supervisory experience required.

Additional Requirements:

Must be 21 years of age.

Negative Drug Screening prior to hire and throughout employment.

Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).

Working Conditions: Requires both indoor and outdoor work with outreach to off-site locations. Exposure to extreme heat and humidity during the summer months. Schedule may be irregular.

Computer Literate: Must have experience using an electronic medical record.

Job Duties:

• Supports and promotes resiliency and strengths-based services. Strives to create an environment that is safe and supportive. Encourages employees’ competency in providing person-centered services, co-occurring mental health and substance abuse services, and in providing culturally competent services. Ensures that the services provided are either evidenced-based or best practice models.
• Develops, constantly improves, implements, and monitors systems to ensure the smooth operation of the program, ultimately resulting in excellent customer service, the timely and accurate completion of clinical documentation, outcome data, and service event entry.
• Formulates meaningful objectives for assigned programs and establishes adequate systems for tracking and reporting outcomes to funding sources and to the Quality Improvement Committee.
• Reads and remains current with funding contracts, appropriate cost center guidelines, and applicable Florida Statues and Administrative Rules.
• Achieves all contract minimum services levels and Measurable Objectives.
• Ensures timely access to services. Makes recommendations to improve access to services as needed.
• Monitors revenue and expense reports of programs, and institutes corrective action to ensure compliance with budgetary goals.
• Monitors the productivity of the programs and individual staff on an ongoing basis. Makes recommendations and implements processes to improve productivity as needed.
• Ensures staff completes all documentation (CFARS/FARS, outcomes, ASAMS, assessments, treatment plans, progress notes, closings, time sheets) in required time frames.
• Ensures that JWB outcome forms are completed by staff in an accurate and timely manner.
• Ensures all state outcomes are entered into the appropriate data base for all funding sources.
• Ensures the flow of information both horizontally and vertically to better utilize resources and to ensure quality and productivity of program.
• Responsible for staff recruitment, interviewing, hiring, work assignments, orientation and performance supervision according to work rules, regulations, and policies; develops and implements staff orientation and training to program.
• Provides clinical supervision and assures training to enhance growth in clinical skills to ensure good risk management and documentation skills and adherence to confidentiality standards. Uses supervision techniques that are easily understood by staff and that are appropriate and readily usable and effective in establishing desired organizational climate of trust, creativity and autonomy using sound methods of independent and cooperative decision making. Offers staff encouragement and praise when appropriate. Individual supervision sessions are scheduled on a regular basis and the session is documented.
• Recognizes and makes accommodations for staff when they have added work duties and extra staff assignments. Is aware of employee’s individual needs and desires, and attempts to meet those needs as appropriate. May offer staff flex time to meet individual needs as program permits.
• Completes meaningful performance evaluations with staff in a timely manner, relating to core competencies, specific job assignments and areas for growth. Establishes individualized staff development goals with each employee. Accurately assesses staff training and supervision needs.
• Writes and prepares grant proposals and applications as requested.

Networks effectively with other providers and funders and represents the organization at community meetings as assigned.

Core Competencies

• The ability to function and operate as a team player, showing dignity and respect for all.
• The ability to comply with all equal employment opportunity and ethical standards and regulations.
• The ability to take direction in a respectful and productive manner from supervisors and managers.
• The ability to work, as scheduled, in a timely fashion, and with an attitude oriented to service.
• The ability to have cordial and professional relationships both within the organization and with vendors, clients and third parties.
• If appropriate, the ability to produce all appropriate paperwork and reports consistent with contractual, state or federal standard, and to prepare and submit such paperwork on a timely basis.
• The ability to understand and comply with Suncoast Center, Inc. policies and procedures.
• The ability to render compassionate care and equal commitment to serve clients in need of healthcare assistance.