1 sr engineer ess technical solution Job in phoenix, az
Altair is Hiring a Senior Technical Support Engineer Near Phoenix, AZ
Job SummaryAltair is a leading provider of enterprise-class engineering software enabling innovation, reduced development times, and lower costs through the entire product lifecycle from concept design to in-service operation. Our simulation-driven approach to innovation is powered by our integrated suite of software which optimizes design performance across multiple disciplines encompassing structures, motion, fluids, thermal management, electromagnetics, system modeling and embedded systems, while also providing data analytics and true-to-life visualization and rendering.
Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners.
The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on one major semiconductor manufacturer in the Phoenix/Chandler Arizona area. This role will be to become the trusted advisor to, and virtual extension of the EDA queue maintainers, ensuring optimized usage of Altair's products, through best practices, troubleshooting and training. This is a highly visible position, interfacing with the customer, from the queue maintainers to the executive level. This role will also be to evangelize the customer internally at Altair, between the Sales, Marketing, Engineering and Product Management teams. As the customer relationship grows and with product expansion, this position can lead to a senior technical management role.
What You Will Do
- Provide dedicated support; including but not limited to responding to escalated tickets, troubleshooting technical product issues and developing workarounds.
- Become the primary technical liaison to the customer.
- Provide the customer with the training and knowledge required to effectively use the products.
- Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
- Provide input on the product direction.
- Provide input to Business and Marketing to accurately describe the features and capabilities of the product.
- Bachelor's degree in IT/Computer Science or equivalent or EDA/HPC System Administrator experience is required.
- 5 to 10 years of EDA/HPC cluster deployment and support experience.
- Strong computer science and systems-level knowledge (e.g., networking, operating systems, file systems, high availability, containers).
- Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
- Demonstrated proficiency in Linux shell scripting is required.
- Excellent communication, people, time management, and organizational skills.
- C, C , and Tcl experience is a plus.
- Experience with workload management/job scheduling software (e.g. PBS Professional, SLURM, Grid Engine, LSF, LoadLeveler, Moab/TORQUE) in an HPC/EDA environment is a significant advantage.
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business “Firsts”
- Embrace Diversity and Take Risks
- Competitive Salary
- Comprehensive Benefit Package
- Outstanding Work/Life Balance
- Flex Time
- Employee Stock Purchase Program
- 401(k) with matching contributions
- Unlimited vacation and Unlimited sick days
- Paid holidays
- Paid Time Off for Community Service
- Collaborative environment
- Charitable Matching Program
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI). For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com .
Ready to go? #ONLYFORWARD At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.
Job Summary
Full Time
Business Services
$54k-72k (estimate)
08/26/2024
09/23/2024
SUNNYVALE, CA
1,000 - 3,000
2017
MICHAEL RATKEVIC
$200M - $500M
Business Services
Related Companies
The job skills required for Senior Technical Support Engineer include Time Management, Technical Support, Innovation, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Senior Technical Support Engineer, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Technical Support Engineer. You can explore the career advancement for a Senior Technical Support Engineer below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
