Major Job Responsibility:

To maintain all areas of the hotel in accordance with the standards of Sunridge by performing preventative maintenance and repairs as necessary

Job Duties:

Meets and exceeds customer and team member expectations by providing service and teamwork

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
• Communicates effectively with customers, co-workers, and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed
• Handles difficult situations effectively
• Meets Sunridge service standards
• Performs other duties as required to provide service and teamwork

Responds to both customer and hotel staff reports of non-functioning immediately

• Maintains problem log book to record the equipment in need of repair and prioritizes accordingly

Maintains room in optimal operating condition by performing repairs as needed

• Understands and implements preventative maintenance
• Prepares preventative maintenance cart for use each day
• Repairs televisions, phones, radio clocks, etc.
• Replaces or repairs damaged bathroom fixtures and executes general plumbing as needed
• Maintains the overall appearance of the room; replaces broken mirrors, hangs fixtures, does touch-up, painting
• Repairs and maintains room's ventilation/heating/air conditioning system
• Uses both power and hand tools regularly in a safe and efficient manner

Performs preventative maintenance throughout the hotel as well, including both the front and the back of the house, interior and exterior

• Maintains the condition of the lobbies and other areas
• Repairs furniture and decorations as necessary
• Repairs carpet, marble, tile, vinyl, paint, etc.
• Repairs and maintains all hotel equipment
• Repairs and replaces windows and mirrors
• Maintains exterior of building and grounds as necessary
• Attends schools or seminars to remain current on proper techniques

Maintains operating equipment in working condition by performing routine equipment checks and repairs.

Demonstrates familiarity with the hotel's life safety systems and takes corrective action on any maintenance or operating problems which affect the security or operating condition of the hotel.

Handles master set of keys in accordance with Sunridge's policy for the overall security of the hotel.
Reports any hazards or injuries in the department or hotel and takes immediate action to correct.

Maintains cleanliness of individual work area and storage rooms.

Adheres to hotel policies and procedures.

• Attends work on time as scheduled
• Follows hotel grooming and dress standards
• Minimizes safety hazards by following all safety rules and procedures

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

At all times projects a favorable image of Sunridge and the hotel to the public.

Performs such other ancillary and related duties as may be assigned by the supervisors and or the General Manager.