35 Call Center Customer Service Representative Jobs in Costa Mesa, CA
Sunrise Biztech Systems Private Limited is Hiring a Call Center Customer Service Representative Near Costa Mesa, CA
Work authorization: US Citizen or Green card holder
Pay rate :$22.00/hr on W2 without benefits
Job position: Call Center Representative II - Inbound
Job duration: 06 Months on contract
Job location :100%Remote job
Job title : Client Senior Representative, Customer Care
Location : Please EXCLUDE the following states:
- Alaska
- California
- Colorado
- Hawaii
- Oregon
- Massachusetts
- Montana
- Washington
Duration: 6 months; with possible extensions
Work remotely from home, with the occasional request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
MUST HAVE: Active Property & Casualty (P&C) Producer License
Contact Center Hours of Operation
Monday through Friday 8:00 am to 9:00 pm (Eastern)
Saturdays 8:00 am to 4:30pm (Eastern)
Closed Sundays
About Pets Best
Client offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Client delivers flexible coverage, an easy claims process, and excellent customer service.
Role Summary/Purpose
Customer Care representatives provide excellent customer service support to policyholders, third party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
Contact Center Hours of Operation
Monday through Friday 8:00 am to 9:00 pm (Eastern)
Saturdays 8:00 am to 4:30pm (Eastern)
Closed Sundays
Essential Responsibilities
Customer Care Representatives' essential responsibility is to be the voice of Client by brining the best customer service experience to our customers. Day-to-day responsibilities include:
• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
• Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
• Helps policyholders understand their policy coverage, claims processing and reimbursement process.
• Demonstrates ability to work in a metric environment and meeting performance expectations.
• Maintains understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned
Desired Characteristics:
• Prior experience working in a contact center environment
• Strong customer service skills.
• Excellent oral and written communication skills
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Training or education in medical terminology or veterinary technician support a plus.
Eligibility & Qualifications Requirements
• 2 years' experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License
• Bandwidth/ Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload)
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
Job Summary
Contractor
IT Outsourcing & Consulting
$46k-60k (estimate)
06/21/2024
07/19/2024
THANISANDRA, KARNATAKA
100 - 200
2012
KODURU VENKUREDDY
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Written Communication, Claim Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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