About us:

Are you looking for a company where culture is important and where we take pride in everything we do? How about a company where you can have a fulfilling career, not just a job - and enjoy some of the best benefits in the industry? If so, your search has ended if you are highly motivated, growth-oriented, and want to join a team committed to improving people’s lives by elevating the apartment living experience.

Position Summary:

The Service Supervisor is responsible for:

• Developing, leading, and managing an “A Player” service team that is responsible for the maintenance and repair of all Sunrise Communities properties, structures, systems, grounds, and equipment for well-kept, scattered-site properties in the Detroit Metro Area. These properties do not have extra amenities (e.g. pools, fitness centers, etc.).
• Driving effective and efficient completion of unit turns and work orders, delivering the highest level of customer service, and maintaining all Sunrise Communities assets and grounds in excellent condition.
• Maintaining incident and injury-free communities through safe work practices and proactive identification and mitigation of hazards.
• Collaborating with the customer experience team to achieve community and company goals.

If this sounds like a role you thrive in, and have a proven track record of leading a team effectively, keep reading to learn more...

Benefits:

Sunrise Communities offers the full-time Service Supervisor:

• Comprehensive Benefits Package – We believe health comes first! Our package includes medical, dental, vision, life insurance, short-term disability, and long-term disability, and 401(k) with company match.
• Generous Paid Time Off - 15 days PTO 10 company holidays
• Sick Time
• Annual tool/boot stipend
• Uniform shirts provided upon hire and anniversary refresh allowance
• Company Culture – We win as a team, and we have fun! We live our core values (1) Together We Win (2) Do the Right Thing (3) Whatever It Takes (4) Better Every Day
• Employee Assistance Program
• Personal and Professional Growth Opportunities, and more!

Essential Job Functions:

• Directs day-to-day operations, administrative tasks, and record-keeping, ensuring compliance with company and community standards.
• Supervises, schedules, and trains the service team in the maintenance and repair of HVAC, electrical, mechanical, plumbing, masonry, roofing, and interior finishes.
• Implements routine maintenance programs to meet community standards, inspecting, documenting, and resolving deficiencies for optimal curb appeal.
• Assists in developing and controlling the service & facilities operating budget, managing expenses within budget limits.
• Utilizes AppFolio property management software to manage work orders, inspections, unit turns, and maintenance inventory.
• Reviews, prioritizes, assigns, and schedules Work Orders, ensuring timely completion according to community standards.
• Manages apartment turnover to meet company goals and ensure resident satisfaction upon move-in.
• Follows company procedures for purchasing and storing maintenance materials at the best possible price and terms.
• Prepares scopes of work for third-party contractors, evaluates quotes, approves work, and inspects work to ensure quality and compliance.
• Acts as a safety ambassador, promoting safe work practices, conducting safety meetings, inspections, and resolving hazards.
• Manages service team performance.
• Hires and develops a team aligned with Sunrise Communities’ values and standards.
• Oversees on-call service program for after-hours emergencies.
• Performs all duties in compliance with local, state, federal regulations, and company policies.
• Other duties may be assigned based on company or community needs.

Qualifications and Experience:

• High school diploma or GED.
• 5-7 years of multifamily maintenance experience or equivalent education, training, and experience.
• Valid driver's license, insurance, reliable vehicle, and clean MVR required (for operating company vehicles).
• EPA Type 2 or Universal Certification preferred.
• Proficient in HVAC systems, electrical, mechanical, plumbing, carpentry, flooring, painting, masonry, roofing, and appliance maintenance and repairs.
• Excellent interpersonal skills for effective communication with team members, residents, vendors, and diverse backgrounds.
• Strong verbal and written communication skills in English.
• Availability for rotating on-call shifts to respond to emergencies.

Physical Requirements:

• Perform various physical activities, including walking, sitting, standing, stooping, squatting, crawling, kneeling, reaching, climbing, and balancing for extended periods.
• Lift/move objects weighing up to 50 pounds.
• Possess vision abilities for close, distance, color, peripheral, depth, and focus adjustment.
• Adequate hearing abilities to detect alarms, moving equipment, verbal instructions, and conversations.

Sunrise Communities is an equal-opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and background checks are required before employment begins.