Duration : 12 Months

Minimum Qualifications

• High School Diploma or equivalent
• 1 year of IT service / help desk operations experience
• Complete service requests and troubleshoot computer and device problems via the telephone & web channels
• Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
• Strong client customer skills
• Ability to learn quickly and transfer essential knowledge to team members
• Capable analytical skills
• Teamwork is essential
• Strong communication skills
• Demonstrates work quality and efficiency
• Open and adaptable to change
• Passion for safety

Desired Qualifications

• Two to four-year college degree and / or IT learning accreditation or certification or equivalent IT work experience.
• 1 year of general customer service experience in retail, or call center sales or service role
• IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
• Qualitative and quantitative analytic & problem solving skills
• Ability to learn new concepts quickly
• Organizational skills
• Advanced verbal and written communication skills
• Proficient in Microsoft Excel and Word
• Is able to work independently or as part of a team
• Has novice / basic knowledge of one or more of the following designated area : IT product line, operational process, Utility domain (e.

• Adheres to Work Instructions and / or processes as defined in Run - Books and Playbooks
• Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

Regards,

Murali Potugari

732-272-0284 murali.p@sunrisesys.com

Last updated : 2024-07-17