Job Title : Customer Service Representative

Location : Wixom, MI 48393

Duration : 9 Months with potential to extend or hire

Position Type : Hourly contract Position (W2 only)

Work Hours : 8 4 : 30

Hour Per Week : 40

Position Summary :

The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.

PRINCIPAL RESPONSIBILITIES :

• Communicates with store managers, maintenance personnel, and other customer personnel as needed.
• Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating
• online systems based off specific parameters supplied by Service Managers and relationship holders.
• Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project
• Administrators, Technicians, etc.)
• Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic
• Account Managers, Service Sales Account Managers, and Project Administrators.
• Maintain customer records using Hussmann and customer based automated systems.
• ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
• Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
• Monitor customer account details for non-payment and provide support to corporate credit department to resolve
• customer disputed / rejected invoices and past due receivables.
• Additional responsibilities as assigned.

ADDITIONAL INFORMATION : (e.g. physical demands, confidentiality requirements, travel requirements)

• Work effectively in diverse team and fast paced environment.
• Ability to successfully manage multiple, competing priorities / task in a fast-paced work environment with high attention to detail.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• Able to meet short and long term deadlines.
• Must be flexible to work outside normal working hours and weekends as required.

EDUCATION :

HS DIPLOMA REQUIRED. ASSOCIATE'S - PREFERRED

MINIMUM YEARS OF EXPERIENCE - 0-5 YEARS

Last updated : 2024-07-04