Contact-W2

Onsite Des Moines, IA

What you'll do:

Ideally, a candidate will be adept in both hardware troubleshooting, physical network setup, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

Hardware Troubleshooting Related Skills/ Server/hardware break-fix/troubleshooting.

• Great server hardware knowledge with a deep understanding of all component & system type failures
• Proven RCA or Failure analysis history
• Experienced in controlled experiments to determine the root cause.
• Assist in conducting failure analysis on-field issues until the root cause is determined based on:
• Controlled testing of suspect hardware, system, or firmware
• Engagement of internal engineering departments and the customer
• Proactively and reactively support field deployments globally by:
• Maintaining deployment equipment, image, and software
• Learning new products in the production or lab environment
• New Product Introduction training for site leads and technicians in the field.
• Assisting field technicians to resolve known and unknown issues real-time.
• Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that maintaining customer SLA.
• Utilize Linux and Windows Command-Line to troubleshoot hardware.
• Physical Network Set-Up
• Network troubleshooting of Layer-1, Layer-2, Layer-3
• Making, cleaning, or running cables
• Cable management (labeling, dressing, and unintrusive)

Experience:

2 - 4 years of related work experience as a data center technician

• High school diploma
• Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
• Ability to work autonomously and within a local or geographically dispersed team environment.