Job Title: Program Manager

Duration: 24 Months contract with possibilities of extension

Location: Moline, IL 61265

Education & Required Skills

· Leads a customer focused team to develop and implement process improvements to newly sourced configuration center for Client. Responsible for overseeing daily config center operations along with forecasting asset turns only monthly cadence, drive process optimization/flow, quality control, build schedules, and ensure high quality and customer satisfaction.

Must haves:

· Drive day to day operations with focus on qualify and process improvements.

· Running and driving the change management. Communication skills

Skills:

· Forecast and budget management

· Organizing daily activities

· Collaboration with product teams and edge teams for changes, updated, and process flow (approvals, coordination of delivery dates, etc.)

· Process optimization and new process flow

· Ability to schedule and manage tasks effectively

· Conflict resolution and problem-solving skills

· Risk management

· Written and verbal communication skills

· Cost control and budgeting skills

· Teamwork and motivational skills

· Organizational and multitasking skills

Duties

· Oversee daily operations of our config center focused on forecasting, planning, build quality, speed of delivery, and driving asset accuracy.

· Forecast budget spend the a 30-45 day asset turn.

· Track budgets and report variances to colleagues and leadership.

· Deliver small- or medium-scale process improvements while working within an newly established program.

· Participate actively in the development and nurturing of networks and relationships internally and externally to support customer satisfaction and team enrichment.

· Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.

· Help team manage internal client and customer relationships and feedback.

· Formalize quality review process.

· Contribute to the adoption of a digital culture by embracing and applying digital capabilities and Agile methodology.

· As process improvements and optimizations occur, help prepare and deliver targeted training, for internal IT teams and customers .

· Provide the means (e.g., research, ideas, solutions) to enhance speed to customers via innovation strategy, pipeline, and road map.

· Assist in facilitating process development workshops with subject-matter experts, drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps.

Skills, Abilities, Knowledge:

· Planning and Organizing / Action Planning / Data Collection and Analysis

· Verbal Communication / Managing Change

· Policy and procedures / Project Risk and Issue Management

· Stakeholder Expectation Management / Costing and Budgeting

· Computer Skills / Adaptive Mindset / Assessment / Budget and Control / Data Control

· IT Implementation and integration

· Measure Solution Performance

· Project Benefits Management / Project Life Cycle Adaptation / Project Management

· Project Schedule Management / Project Scope Management / Project Strategy Creation and Alignment / Project Tracking and Reporting Education / Bachelor's Degree or Equivalent Level