1 VIP level Desktop support Job in Stamford, CT
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Sunrise Systems is Hiring a VIP level Desktop support Near Stamford, CT
Title: VIP level Desktop supportLocation: Stamford, CT 06902Duration: 9 Months Contract with high possibility of extensionJob DescriptionProvide VIP level support at critical client campus locations. Experienced in desk side support and must possess a high degree of troubleshooting in addition to exceptional interpersonal skills. Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, Storage Devices, at customer sites, and/or depot locations. May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Applies personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products., servers and storage.
Responsibilities
Jani. S | Team Lead Recruitment
Sunrise Systems Inc.
Desk: 732-837-0402
Email: jani.s@sunrisesys.com | URL: www.sunrisesys.com
Responsibilities
- Supports client’s VIP user base by applying exceptional technical and interpersonal skills
- Function as team or site leader providing direction and support to other technicians
- Provides support for software, hardware and networking support for desktops, laptops and servers
- May have project management responsibilities for some projects
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Interface with client for real time feedback and updates on issues.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Jani. S | Team Lead Recruitment
Sunrise Systems Inc.
Desk: 732-837-0402
Email: jani.s@sunrisesys.com | URL: www.sunrisesys.com
Job Summary
JOB TYPE
Full Time
SALARY
$60k-75k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/25/2024
WEBSITE
sunrisesystems.com
HEADQUARTERS
PEMBROKE, MA
SIZE
50 - 100
TYPE
Private
CEO
HENRY C APPLETON
REVENUE
$5M - $10M
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