Sunseeker Resort Charlotte Harbor is currently searching for a Convention Services Manager!

The Convention Services Manager is responsible for the planning, synchronizing and execution of the in-house logistics for groups utilizing convention space. This role will be responsible for ensuring excellent operational execution by partnering with Sales and operational departments. This role will require the ability to influence and motivate team members at all levels across a variety of job functions and will report directly to the Director of Catering & Convention Services.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures. 

Job Duties

• Plan, coordinate and creatively synchronize the needs of group with the hotel team
• Partner with Catering, Banquets, Operations, Sales, Resort Services, outside vendors, and other critical departments to ensure all are aligned on strategy with hotel to execute events flawlessly. Build relationships with all other departments
• Knowledge of the competitive set to ensure that product offerings and service standards remain best in class in every aspect. Adjust and make improvements where necessary
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
• Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job
• Promote diversity, inclusion, pride, respect, camaraderie and fairness
• Teach about doing things the right way with integrity, hard work, collaboration and teamwork
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals to create, support and present departmental goals to executive leadership 
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction 
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

Minimum Requirements 

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• Bachelor’s Degree in Hospitality, Business Administration or related field
• A minimum of two (2) to five (5) years of hotel convention services, catering and/or hotel operations experience
• Delphi experience, preferred
• Previous experience in a luxury resort setting, preferred

Other Minimum Requirements

• Proficient in Microsoft Office 365
• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

For more information, see www.sunseekerresorts.com