401 Customer Success Manager Jobs in New York, NY
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Sunset is Hiring a Customer Success Manager Near New York, NY
Since coming out of stealth only a few months ago, we’ve helped over 75 Venture-backed startups shut down, are on a 7-figure revenue run rate, and raised $1.5M from some of the world’s best entrepreneurs and investors (Ryan Hoover, Balaji, Pomp, Hiten Shah, Sahil Lavingia, Codie Sanchez, Justin Mares, Lenny Rachitsky, Charles Hudson, Roger Lee, Eric Bahn, and many more).
About The RoleWe are looking for a Client Operations Manager who will play a pivotal role in managing the dissolution process for multiple clients. This position requires a high level of empathy, attention to detail, and excellent communication skills. We’ll teach you everything about the dissolution process, but a background in tech startups and the ability to handle sensitive data are essential.
About you:
- Proven track record of working in a client-facing role
- Experience as a paralegal, in a legal environment, or as a project manager is a major plus
- You are comfortable working in an early-stage startup with ambiguity and less direction
- You have excellent communication skills, both written and verbal, with the ability to empathize with clients facing challenging situations.
- You have an extremely strong attention to detail and the ability to manage multiple tasks simultaneously.
- Proficiency in time management and ability to work independently in a fast-paced environment.
- Immerse yourself in Sunset’s existing product, service, and ICP
- Join all customer calls and sales calls to understand and empathize with our core users
- Review current client cases and dissolution projects to understand the scope, timelines, and critical milestones
- Start learning how our tooling and the end-to-end dissolution process works. This includes using software such as Notion, Google Suite, Superhuman, Airtable, and the products we've built.
- Take full ownership of 3-5 client dissolution projects from kickoff to completion - utilizing effective time management skills to prioritize tasks and meet deadlines.
- Communicate effectively with clients, CPAs, legal counsel, and internal teams via email, slack, and phone, ensuring clear and timely updates throughout the dissolution process.
- Handle sensitive data with confidentiality and integrity, adhering to company policies and procedures.
- Have completed 5-10 client dissolution projects from kickoff to completion.
- Have full ownership over 10-20 dissolutions at any given time.
- Identify process improvement opportunities based on early project experiences
- Develop a deep understanding of common client pain points and challenges to improve service delivery
- Contribute to the creation of a comprehensive client onboarding and knowledge transfer process for any future hires
Job Summary
Full Time
Print & Book Publishing
$124k-172k (estimate)
08/01/2024
08/29/2024
sunset.com
OAKLAND, CA
100 - 200
2017
KEVIN LYNCH
$10M - $50M
Print & Book Publishing
Related Companies
About Sunset
Sunset CO is a real estate company based out of 1454 Middle Country Rd, Centereach, New York, United States.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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