Job description for Front Desk Manager

Responsibilities for Front Desk Manager

• Responsible for the running of the front desk by hiring and training all front desk agents and leading by example.
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
• Assist in the development and monitoring of the budget to provide top quality customer service.
• Schedule the front office staff and supervise workload during shifts.
• Answer phone inquiries, direct calls, and provide basic information.
• Track and make sure that all staff completes required training.
• Booking and making point of contact for all group blocks.

Qualifications for Front Desk Manager

• 1 year of previous front desk manager or front desk supervisor experience is required.
• Excellent leadership, management, and team building skills.
• Must have strong verbal and written communication skills.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Ability to multitask, prioritize, and manage time.