We are seeking a highly motivated and customer-focused individual to join our Business Unit Nord-Lock team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Essential Responsibilities:

- Supports sales efforts by entering customer orders; reviewing and validating quotations of price; reviewing and validating customer purchase orders; providing customer support to inside and outside sales team.
- Communicate with customers via phone, email, and chat to address their inquiries, concerns, and requests

- Reviews customer purchase order (PO) and translates PO’s into order entry

- Works with inside and outside sales team to validate a request for quote (RFQ)

- Works with Inside and Outside Sales Team to determine standard or special pricing

- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Maintain a high level of professionalism and empathy when interacting with customers
- Follow company guidelines and procedures to ensure customer satisfaction

- This list is not all-inclusive and may require other duties as assigned and necessary for the operation and management of the business.

Requirements:

- Minimum of a High School Diploma or equivalent with at least 1 year in a customer service position, preferably in an industrial products based industry
- Excellent verbal and written communication skills
- Strong customer service orientation with the ability to handle difficult situations calmly and effectively
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling customer information
- Knowledge of phone etiquette and professional communication

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and have the required skills, we would love to hear from you.

Nord-Lock Group is a world leading manufacturer of safe and reliable bolt-securing solutions. Innovative technologies in the product portfolio include Nord-Lock´s wedge locks, Superbolt tensioners, Boltight´s hydraulic tensioning tools and Expander system pivot pin assembly. Its global sales organization and international partners provide customers with in-depth expertise and the right solution for every type of bolt securing need. Nord-Lock Group is an outstanding example of a company being able to sustain profitable double-digit growth. The total turnover for Nord-Lock Group is more than 1.5 billion SEK and the company has more than 700 employees. ​​​​​​​

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Work Location: In person