We’re Here to Stay!

• Pay includes hourly base and bonuses based on performance and goals met
• No Sunday or late-night retail hours.
• Department hours of operations are Monday – Friday 9am to 6pm and Saturday 9am to 4pm. (Occasional evening and weekend work may be required as job duties demand)

• Time off with pay includes vacation, holidays, your birthday, sick and personal time
• Health, dental, and vision insurance
• 401(k), with company contribution
• Company-paid life insurance

• Communicate with customers via phone, email and text to energetically identify the perfect vehicle for your customer.
• Connect with your customer to create a customized experience that will fully engage them in the process of buying a vehicle.
• Respond to website/digital leads within designated timeframes by phone or email.
• Personally introduce your customer to their local dealership
• Fill your day with outbound phone calls to potential customers that have expressed an interest in Superior Auto, set appointment at their local dealership and establish a follow up cadence that will help drive customers to show up for their appointments
• Enthusiastically answer inbound sales phone calls with the goal of setting an appointment for the customer at their local dealership.
• Complete customer phone applications and offer pre-qualification information as needed
• Be the cheerleader for buying from Superior by highlighting products and services that set us apart such as information on limited warranty, exchange program, etc.
• Know our inventory to be able to connect customers with a vehicle that will be a perfect fit.
• Work cooperatively in a teamwork environment both within the BDC team and in collaboration with the network of 70 retail store locations
• Assist SAC Finance customers as needed and transfer existing customer inquiries related to payments, insurance, etc. to the appropriate department or personnel
• Perform other duties as assigned

• 2 years of BDC and/or call center experience
• 2 years of customer service experience
• 2 years Automotive experience (preferred)
• High school diploma or equivalent
• Computer literacy to include Data Entry, Microsoft Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Exceptional time management
• Exceptional attention to detail/organization
• Bilingual (preferred)

Superior Auto is an Equal Opportunity Employer