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Mission:
Join our team as a Customer Service Representative and become the face of Superior. In this role, you will be instrumental in ensuring our customers receive exceptional service and support. You will handle inquiries, resolve issues, and provide valuable assistance, ensuring customer satisfaction with our products and services. Your friendly demeanor, problem-solving skills, and technical knowledge will be critical in maintaining positive customer relationships and promoting the growth of our business.
Key Responsibilities:
Customer Communication:
Troubleshooting and Issue Resolution:
Product and Service Knowledge:
Order Processing and Scheduling:
Customer Feedback and Satisfaction:
Sales and Upselling:
Documentation and Reporting:
Qualifications and Requirements:
Physical Requirements:
Your benefit package will include (everything except hourly pay begins after the 90-day probationary period is completed):
Health, dental, and vision Insurance are optional additional costs for all full-time employees after 90 days of employment.
Paid holidays
Accrued sick time: 1 hour for every 35 hours worked, up to 40 hours/year (sick time must be used, unused sick time cannot be redeemed for pay)
Vacation time: 40 hours per year after 1 year of employment
80 hours per year after 2 years of employment
120 hours per year after 5 years of employment
401K/ Roth 401K provided with an employer match of up to 4% of your pay after a 8% contribution.
Schedule Options:
Superior is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate. We encourage applications from all qualified individuals.
Full Time
$35k-44k (estimate)
03/28/2023
06/19/2025
superiorcomfortinc.net
Bristol, RI
<25
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Customer Support, Customer Care, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.