Description

Are you looking for a rewarding, full time job (40 hrs) with great benefits, 11 federal holidays off with pay and a 401K company match? Are you a hard worker? Do you want a career not just a paycheck? If so, we are looking for you.

Superior Optical is an eyeglasses manufacturing facility and a federal contractor serving our veterans across the United States with quality eyeglasses and sunglasses. We are an independent lab with a strong history of growth, technological advancement and service to the industry. We at Superior are passionate about our business and have instilled a work ethic in our employees that ensures a clean and productive lab, a focus on quality and accuracy, and an obsession with customer service that is unmatched in the industry. 

POSITION SUMMARY

Superior Optical is looking for a positive and professional Optical Customer Service Representative to join our growing team in Ocean Springs, MS. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience.

Monday through Friday 7:00a-4:00p or 8:00a-5:00p (Saturdays may be possible)

Requirements

· Responsible for helping customers with questions or concerns regarding their eye glasses

· Communicating with customers in-person, answering phone calls or via email

· Giving detailed explanations and recommendations of services or eye glasses

· Receiving orders, calculating charges and processing payments when needed

· Good problem-solving and decision-making capabilities

· Update customer service databases

· Reliable transportation to and from work.

· Ability to speak and read English.

· Ability to work a flexible schedule if needed.

· Ability to sit for long periods of time

· Optical Experience is required.

SKILL REQUIREMENTS

· Excellent attention to detail, particularly for interpreting prescriptions and checking lenses

· Strong communication skills and the ability to explain technical information clearly to customers

· Familiarity with optical products and tools

· The ability to work effectively as part of a team

· Excellent customer service skills, professionalism and compassion for others

· Strong computer skills

You would be eligible the following benefits:

• Health, Dental, Short-Term Disability and Life Insurance

• 401K

• Paid Personal Time

• Paid Vacation

• 11 paid holidays off

Drug Screen and Background Check required.

Please attach resume

No phone calls please!

Veterans encouraged to apply!