We are seeking an experienced and dedicated AGM (Assistant General Manager) to help lead the team of an Upscale Steakhouse. As the AGM, you will play a crucial role in maintaining the highest service standards, assisting in the smooth operation of the restaurant, and ensuring an unforgettable dining experience for the restaurant's esteemed guests.

Responsibilities:

• Guest Satisfaction: Provide exceptional customer service, ensuring that every guest receives personalized attention and a memorable dining experience. Respond promptly to guest inquiries, concerns, and feedback, ensuring their needs are met with the utmost professionalism and care.
• Operational Excellence: Assist the General Manager in overseeing all aspects of daily operations, including opening and closing procedures, staff scheduling, and maintaining a refined and luxurious ambiance throughout the establishment.
• Service Standards: Maintain and uphold the highest service standards in line with fine dining protocols, including attention to detail, proper tableside etiquette, wine service, and menu knowledge. Lead by example and provide guidance to the team to consistently deliver exceptional service.
• Team Leadership: Support and inspire the front-of-house and back-of-house teams, including hosts/hostesses, servers, sommeliers, bartenders, and kitchen staff. Foster a positive work environment, promote teamwork, and provide ongoing training and development.
• Reservation and VIP Management: Coordinate and manage the reservation system, ensuring efficient seating arrangements and exceptional guest flow. Proactively identify and cater to the needs of VIP guests, creating personalized experiences and fostering long-term relationships.
• Quality Control: Uphold strict standards of food quality, presentation, and service. Conduct regular inspections to ensure adherence to health and safety regulations, cleanliness, and compliance with established fine dining procedures.
• Sales and Revenue Generation: Support initiatives to drive sales and increase average check amounts.
• Financial Management: Assist in monitoring and controlling expenses, including labor, inventory, and supplies, to meet financial targets and maximize profitability. Contribute to financial reporting, budgeting, and forecasting processes.
• Health and Safety Compliance: Ensure strict compliance with health and safety regulations, including food handling, sanitation, and workplace safety procedures. Maintain accurate records and documentation.

Job Benefits:

• Competitive salary
• Direct Deposit
• 401K
• Comprehensive Health benefits
• Paid time off (PTO)
• Excellent room for growth and advancement
• Employee Discounts

Qualifications:

• Minimum two (2) years experience as a AGM in an upscale/fine dining setting
• Exceptional customer service and interpersonal skills.
• Professional demeanor and impeccable grooming standards.
• Strong organizational and multitasking abilities.
• Leadership qualities with the ability to inspire and motivate a team.
• Extensive knowledge of fine dining protocols, service standards, and menu offerings.
• Proficiency in using POS systems and restaurant management software.
• Flexibility to work evenings, weekends, and holidays as required.

If you are a poised and customer-focused professional with a passion for excellence, we want to hear from you

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