Summary:

The Strategic Account Manager is the prime contact for customers and coordinates technical support from engineering, commercial support from Customer Service, and additional local territory coverage from sales channels (as needed).

The Strategic Account Manager functions include, but are not limited to, territory coverage and distribution management, customer relationship building, opportunity management, pricing strategy creation, negotiation, and order capture to grow sales and profitability.

Essential Functions:

Customer and territory development

· Effectively build strong customer relationships, promote STC’s current and future capabilities to prospects and customers, and assures STC gets qualified to participate in quotations and product development opportunities.

· Develop regional sales plan to support the overall Marketing and Sales plan

· Make customer presentations that demonstrate how STC, and its products/services provides superior customer value

· Visits OEMs, spec developers, government agencies, end users, tradeshows, and conferences to obtain customer specific information on pricing, commercial terms, and expectations

· Execute Commercial/Sales budget objectives and strategies and maximize value to the customer.

· Identify, evaluate, and submit recommendations for representatives as needed

· Participates in tradeshows exhibited by STC, primarily as a relationship builder

· Create customer loyalty through excellent customer service, superior technical support, and industry leading contract (order) performance

· Provide and model exemplary customer service necessary to develop long-term relationships with customers

· Helps to drive pricing, order quantities, and reduce unprofitable products to improve margins and profitability for STC.

Quote Pipeline Execution

· Qualify and accelerate leads & inquiries into opportunities

· Assure that customer’s expectations are clearly defined regarding performance, value added, schedule of deliverables, T&Cs, and payment schedules

· Negotiate and accelerate the capture of opportunities

· Progress opportunities from the sample stage to production runs

· Develop, track, and manage plans for high growth and high potential customer opportunities

· Record and maintain client contact data utilizing CRM and trip reports

Order Entry and Contract (Order) Management Support

· Supports the reconciliation of customer POs, coordinates customer electronic drawing transfer to accelerate WO release, provides accurate order forecasting for production and M&S management needs, and assists in delivery, RMA, and collections resolution.

Other related duties as required

Qualifications:

· BS in Business or Engineering / related field or equivalent job experience; MBA is a plus

· 7 years of work experience in technical ceramic sales with manufacturing company

· Proven success to develop territories and representatives to profitably growth the business

· Ability to read & interpret engineering drawings, standards, and specifications

· Ability to work independently as a remote employee

· Exceptional interpersonal skills

· Strong project management and time management skills

· Excellent written, verbal, and non-verbal communication skills

· Able to build strong relationships with customers, employees, and management

· Solid business acumen, management reporting, and problem solving

· Detail oriented, organized, a highly motivated leader of people, and champion of improvements

· Demonstrated proficient in Word, Excel, PowerPoint, Outlook, and the Internet

· Demonstrated proficiency in CRM system such as SDFC, Mycrosoft Dynamics, etc.

· Expected travel is 25-50 monthly (5-15 days / month)

WORKING CONDITIONS:

Perform work at both your home office, on airplanes, in hotels, and at customer’s offices. Office work is usually in a climate-controlled office environment. Time on any shop floor may be required, which can be noisy and dusty, as well as hot during the summer.

PHYSICAL DEMANDS:

Office work involves standing and walking for brief periods, but most work is from a seated position. Travel work involves driving, flying, and walking with luggage. There is potential for eyestrain from reading detailed materials & computer screens. Deadlines, workloads during peak periods, travel and changing priorities may cause increased stress levels.

STC is an equal opportunity employer and offers employment opportunity to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identity, age, national origin, ancestry, place of birth, physical or mental disability, or veteran status.

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Travel requirement:

• Travel

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status? (e.g. H-1B visa status)

Work Location: In person