21 Technical Support Associate Jobs in Sacramento, CA
Supermicro is Hiring a Technical Support Associate Near Sacramento, CA
Job SummarySupermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.
Essential Duties And ResponsibilitiesIncludes the following essential duties and responsibilities (other duties may also be assigned):
- Provide technical support over phone and/or web to customers on hardware and software issues
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Determine requirements and/or root cause of technical issues by working with customers
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Work with other engineers, account managers and developers
- Provide and contribute information such as fault triage and training materials
- Attend and complete all required training and certification exams
- Learn to be proficient in service and repair of all systems (current, new, and updates)
- Knowledge of x86 architecture
- Knowledge of server management tools: IPMI and command line tools
- Knowledge of OS – Linux or Windows
- Knowledge of server logs and OS logs
- Knowledge of Network architecture
- Meeting deadlines – SLA (Service Level Agreements) and KPI (Key Performance Indicators)
- Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
- Experience in talking with customers to defuse situations
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Job Summary
Full Time
Hardware & Office Equipment
$52k-69k (estimate)
07/03/2024
07/28/2024
supermicro.com
1,000 - 3,000
1993
JUN LAI XU
$50M - $200M
Hardware & Office Equipment
Related Companies
The job skills required for Technical Support Associate include Technical Support, Call Center, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Associate positions, which can be used as a reference in future career path planning. As a Technical Support Associate, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Associate. You can explore the career advancement for a Technical Support Associate below and select your interested title to get hiring information.
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