1 enterprise customer success manager Job in rogers, ar
SupplyPike is Hiring an Enterprise Customer Success Manager Near Rogers, AR
Key Responsibilities
- Develop long-term partnerships with our customers to ensure they become and remain successful through realizing the full value of their SupplyPike investment.
- Maintain a high level of customer satisfaction by advising on product onboarding best practices, supporting and training on product features, and providing retailer compliance program education (ex: Walmart deductions & OTIF compliance).
- Analyze customer deductions and compliance data to advise customer on identifying root cause and recommending prevention strategies.
- Contribute to broader goals and growth by championing customer success and account retention strategies including account health, user engagement, and account renewals.
- Contribute to strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention through planning, delivery, and management of key milestones, such as onboarding, implementation, and ongoing customer insights.
- Develop an understanding of churn and how to prevent it by championing and effecting change in each of the relevant functional groups to reduce churn and maximize the lifetime value of the customer.
- Stay on top of retail news and developments from various sources (supplier groups, personal/professional networks, newsletters, conferences) and communicate learnings to your customers.
- Bachelor's Degree from an accredited college or university - Business, Finance, Supply Chain preferred
- 3-5 years experience - either at Walmart/Sam's Club, Target, Kroger, Amazon or a Consumer Packaged Goods (CPG) company.
- Excellent time management skills and ability to multitask and prioritize work
- Must be motivated and able to work with minimal supervision
- Exceptional verbal and written communication skills
- Ability to build and maintain positive relationships with customers through clear, concise, and timely communication.
- Ability to develop product expertise and train customers on the product in a way that instills confidence and encourages adoption.
- Tech-savvy and can learn new technologies quickly
SupplyPike Culture (more here)SupplyPike is Great Place To Work™ certified and is recognized as Arkansas’ Best Places To Work. We pride ourselves on creating an open, transparent, and collaborative work environment. The SupplyPike company pillars are:
- Curiosity: We constantly challenge prevailing thought by first seeking to understand the problem domain, strategy, market, and technology. We know that innate curiosity is crucial for building better, customer-driven products.
- Collaboration: While there may be an “i” in SupplyPike, we embrace interdisciplinary talents and cross-collaboration across different teams. There are no sharp boundaries around responsibilities. We favor openness, transparency, and joining forces with the talented people around you.
- Agility: We want to give our customers what they need to succeed. We understand that building a product (even an MVP) isn’t worth the investment if the customer need is not validated. Iterating quickly and testing hypotheses with real customers as soon as possible drives our building stages. We avoid analysis paralysis by embracing that “perfect is the enemy of good.”
- Integrity: In layman’s terms - don’t make stuff up. We favor well researched knowledge over impromptu answers. This comes with a need for humility to understand the limits of our own knowledge. We understand making mistakes is a natural part of the process. Reflecting upon and learning from those mistakes is how we continue to grow.
- Empathy: We strive for an environment where being empathetic and considerate for the concerns of others is always top of mind. We take a ‘no blame’ approach by speaking with frankness about problems and solutions, but always avoiding personal attacks. Rudeness and condescension are kept at bay.
- Play: Changing an entire industry is hard work. We take our work seriously but never ourselves. We see problems as exciting puzzles; we see people as the invaluable contributors to the SupplyPike spirit. We embrace creativity, experimentation, and engagement, all while never compromising on the human experience and authenticity.
- Determination: Challenges and setbacks are a given. We see them as opportunities to learn, drive innovation, and continuously improve. We embody an unwavering commitment to achieving ambitious goals and overcoming challenges. We thrive in the face of adversity, constantly seek improvement, and refuse to settle for mediocrity.
About SupplyPikeSupplyPike is on a mission to change the lives of suppliers by giving them amazing tools to change the way they work. But that won’t happen without awesome people like you joining our team!
Founded in Fayetteville, Ark. in 2018, SupplyPike is a diverse group of smart, caring, and driven people that want to make a dent in the world. We strive to treat each other as human beings, and that means creating an inclusive environment where everyone can be themselves and freely contribute ideas, express dissent, and share experiences that will help us grow as people and as a company.
About Northwest ArkansasBeautiful NWA, nestled in the lush Ozark Mountains, consistently ranks in the Top 5 U.S. News best places to live in the U.S (2021, 2020, 2019) for its quality of life and cost of living and the Top 10 in job growth (Forbes). In addition to being the home to two Fortune 100 and three Fortune 500 companies, Northwest Arkansas also has a strong entrepreneurial community with a growing number of startup companies.
Job Summary
Full Time
$99k-135k (estimate)
08/13/2023
07/03/2024
supplypike.com
Fayetteville, AR
50 - 100
Related Companies
The job skills required for Enterprise Customer Success Manager include Customer Success, Customer Service, Planning, Onboarding, Insight, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enterprise Customer Success Manager positions, which can be used as a reference in future career path planning. As an Enterprise Customer Success Manager, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Customer Success Manager. You can explore the career advancement for an Enterprise Customer Success Manager below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Enterprise Customer Success Manager.
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