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We are growing and expanding into a second facility! We are looking to add a Technical Support - Drives to our team.
The Technical support representatives are problem solvers for our customers. This internal role works with both internal and external customers to develop value-added solutions that meet customer needs when the customer does not have a standard alternative. This position involves telephone support for customers of Sure Controls, including generating quotations for parts, as well as entry of orders, tracking to ensure on-time delivery.
ESSENTIAL DUTIES and RESPONSIBILITIES:
· Convert obsolete, damaged or OEM parts to core Sure Controls suppliers.
· Assist repairs department in the checkout of incoming and outgoing drive repairs as needed.
· Assist in coverage in the configurations and repairs department as needed.
· Provide backup coverage for robotics applications specialist when out of office. Ability to provide quotes for and field basic questions on core products in robotics distribution portfolio.
· Build and grow customer relationships.
· Promptly respond to customer needs with value-added solutions and solution alternatives that enable customer success.
· Build and grow supplier relationships.
· Follow up on open opportunities to increase wins.
· Continuously work to add to application and product knowledge to assist customers.
· Quoting and placing of orders using Microsoft CRM and Great Plains software
*An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
COMPETENCIES:
Cognitive Skills:
Business Acumen:
· Basic Financial Knowledge and Mathematical Abilities (Markup, Margin, Discounts)
· Writing Skills (E-mail, etc.)
Leadership:
· Foster Open Communications
· Meet Customer Needs
· Promote Teamwork
· Think Creatively
· Show Drive and Initiative
· Excellent Time Management Skills
· Emotional Intelligence
Functional Technical Skills
· Customer telephone dialog skills
· Possesses the technical product knowledge of Sure Controls products and services and customer processes of industrial automation, motion, and drives.
· Ability to apply solutions to customer problems (application)
· Technical competence on products and solutions
· Developed understanding of electricity and control systems.
· Mechanical aptitude
· Computing (software and hardware skills) (MS)
· Provide pre and post-sales support to customers via phone and email support
MINIMUM QUALIFICATIONS:
Education: High school diploma
Experience and/or Training: 1 years related experience and/or training; or equivalent combination of education and experience. Account Management & Customer Support experience required. Strong Communication skills (listening, questioning, speaking), Time Management skills. Knowledge of discreet process controls (Eurotherm, RKC, etc.), variable frequency drives, pressure indication and instrumentation, industrial communication protocols, Eurotherm recorder products, power products, and other components used in thermal process industry (heaters, sensors, transmitters). Able to provide customer technical phone support, new application development and support and assist configurations and repairs as needed.
Licenses/Certificates: N/A
Technology/Equipment:Computing/Software Skills including Microsoft Office Suite.
PREFERRED QUALIFICATIONS:
Education Associates orBA/BS Degree
Experience and/or Training 5 years related experience and/or training; or equivalent combination of education and experience. Account Management & Customer Support experience required. Strong Communication skills (listening, questioning, speaking), Time Management skills. Knowledge of discreet process controls (Eurotherm, RKC, etc.), variable frequency drives, pressure indication and instrumentation, industrial communication protocols, Eurotherm recorder products, power products, and other components used in thermal process industry (heaters, sensors, transmitters). Able to provide customer technical phone support, new application development and support and assist configurations and repairs as needed.
Licenses/Certificates: N/A
Technology/Equipment: Computing/Software Skills including Microsoft Great Plains Dynamics and Microsoft Office Suite.
PHYSICAL AND MENTAL DEMANDS:
Sit or stand for extended periods of time.
Speak and hear communications.
Occasionally lift or move up to 50 pounds.
WORKING ENVIRONMENT:
The noise level in the work environment is from moderate to loud. Partial remote work is available for this position.
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person
Full Time
Durable Manufacturing
$48k-66k (estimate)
01/26/2024
06/27/2024
surecontrols.com
GREENVILLE, WI
25 - 50
1984
Private
BRUCE LOBERG
$10M - $50M
Durable Manufacturing