You haven't searched anything yet.
Emp Type: W2 or 1099........ (No C2C)
Visa: H1B, OPT, H4EAD, GCEAD, L2, Green Card, US Citizens (Only USA Applicants)
Workplace Type: Hybrid / Colorado, Peoria, Dallas, Chicago
Experience: 8 Yrs
Position’s Contributions to Work Group:
Why this Role?
Typical task breakdown:
Work environment:
In Office (east Peoria, IL office)
Education & Experience Required:
Bachelors Degree with at least 8 years experience in this technical capacity. Masters’ degree with at least 5 years experience in this technical capacity.
Technical Skills
Require Liaison / Coordination Contact General support oversight with customer focus on availability communications, focus on ensuring prompt support engagement for ALL issues, esp. Sev2/Sev1 issues.
Oversee software upgrades process esp. disruption communications
Understand structure and ensure general availability requirements of A2A Infrastructure
Maintain general awareness of A2A business applications, esp. availability
Monitor process for operational vendor team engagement
Learn all ticket content for all varieties of support issues
Problem Ticket monitoring, primarily watch for high impact problems. incl. mis-assigned, repeat problem elimination, most importantly ensure prompt attention to outages/service disruption
Change Ticket monitoring, oversee well-formed ticket entry and customer comms/engagement
Incident Ticket monitoring for high impact Incidents
Support Process oversight
Monitor for process improvement opportunities
Oversee infrastructure maintenance scheduling
Monitor Mission Critical Dedicated P1 Bridge chat
Seek Process improvement opportunities
Seek Automation opportunities
Seek self-service opportunities
Soft Skills (Required)
Excellent communication skills
Disqualifiers/Red Flags
Please share your resume and contact details to sahithi_s@surgetechinc.com or can call on 832-990-6448
Full Time
$117k-139k (estimate)
07/17/2024
07/25/2024
surgetechinc.com
TX
The job skills required for Senior Technical Business Analyst include Process Improvement, Communication Skills, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Technical Business Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Technical Business Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Technical Business Analyst positions, which can be used as a reference in future career path planning. As a Senior Technical Business Analyst, it can be promoted into senior positions as a Business Systems Analyst V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Technical Business Analyst. You can explore the career advancement for a Senior Technical Business Analyst below and select your interested title to get hiring information.