Company Description
We are One Sutherland - a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description
Sutherland is seeking a creative and self-motivated person to join us as a Clinical Applications Specialist.
In this role, you have the opportunity to facilitate the successful clinical implementation of Philips IntelliSpace Cardiovascular (ISCV) in the customer's production environment. You will conduct workflow analyses on customer sites and make recommendations to the customer for changes to their workflow in anticipation of the system. You will serve in a consultative role, regarding all clinical decisions throughout the implementation project.
Your role:

• Serving in a consultative role with the customer throughout the implementation, to provide for a smooth, effective and successful implementation of the product in the customer environment
• Providing clinical training courses for customers and/or employees, in the use of complex situations for multiple products, while developing specifications for content of courses
• Identifying potential issues at customer sites and investigating customer issues by working closely with Technical Support service personnel
• Preparing weekly reports for administration on all aspects of the applications training operations
• Reviewing feedback from customers, compiling and analyzing support data and recommend procedural and training changes as appropriate
• Attending seminars and training sessions necessary to maintain the appropriate level of professional competence
• Maintain a high level of professionalism when addressing the customer
• Traveling up to 85% by car and air, to customer sites in United States, Canada and Puerto Rico

Qualifications
You're right the fit if:

• Bachelor's Degree ( health science, business, or engineering preferred)
• RDCS, RCIS or FASE certification (preferred)
• 3 years of experience in a Sonography role and/or 2 years supporting/implementing Cardiology Informatics software
• 1 year as a trainer or analyst for clinical software
• Ability to diagnose complex customer issues and drive for resolution cross-functionally
• Experience completing complex tasks independently with minimal guidance
• Providing excellent customer service, while maintaining a high-level professional demeanor and interpersonal communications skills
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
• Willingness to Travel based on Job needs

Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.