Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results.
Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Job Description
Location: USA, Remote plus travel once or twice in a month
Exp : 10 Years.
The Oracle Cloud Manufacturing/Planning Functional Support Specialist is responsible for providing functional support for Oracle Cloud Manufacturing and Planning modules. This role involves working closely with business users to ensure the effective use and optimization of Oracle Cloud solutions to meet business needs. The specialist will troubleshoot issues, implement enhancements, and provide training and documentation to users.
Key Responsibilities:

1. System Support and Maintenance:
   • Provide day-to-day support for Oracle Cloud Manufacturing and Planning modules.
   • Troubleshoot and resolve system issues in collaboration with other teams.
   • Perform regular system maintenance and updates to ensure optimal performance.
2. User Assistance and Training:
   • Assist users in understanding and effectively using Oracle Cloud functionalities.
   • Develop and conduct training sessions and create user documentation.
   • Provide ongoing user support and address any queries or concerns.
3. Process Improvement:
   • Analyze existing business processes and identify areas for improvement.
   • Work with stakeholders to implement best practices and streamline operations.
   • Customize Oracle Cloud applications to better align with business requirements.
4. Documentation and Reporting:
   • Create and maintain detailed documentation of system configurations and processes.
   • Generate reports and analytics to support business decision-making.
   • Document issue resolutions and maintain a knowledge base for future reference.
5. Collaboration:
   • Work closely with IT and business teams to align Oracle Cloud solutions with business strategies.
   • Coordinate with Oracle support for technical issues and updates.
   • Work closely with offshore team and ensure the deliverables/incidents are well managed within the defined SLAs
   • Engage with third-party vendors as needed for system integrations and enhancements.
6. Project Management:
   • Lead and manage Oracle Cloud support team and enhancement projects from initiation to closure.
   • Develop and maintain detailed project plans, including timelines, milestones, resource allocation, and risk management.
   • Coordinate with stakeholders to gather requirements, define project scope, and ensure alignment with business objectives.
   • Monitor project progress, identify potential delays, and implement corrective actions to ensure timely delivery.
   • Prepare and present project status reports to senior management and stakeholders.
7. Continuous Improvement:
   • Identify opportunities for process improvement and optimization within Oracle Cloud applications.
   • Stay updated with the latest Oracle Cloud releases, features, and best practices to provide proactive recommendations.

Qualifications

• Experience: Minimum of 10 years of experience in supporting Oracle Cloud Manufacturing and/or Planning modules.
• Technical Skills: Proficiency in Oracle Cloud applications, SQL, and other relevant technologies.
• Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to work collaboratively and manage multiple tasks effectively.

Additional Information

• Oracle Cloud certifications in Manufacturing and Planning modules.
• Experience in the manufacturing industry or similar environments.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.