Swagelok Pittsburgh, located just north of downtown Pittsburgh, is seeking a talented and high-energy Customer Service Representative to join our team and play a key role in helping our customers achieve their goals.

About Us:

We offer the stability and support of a leading global brand, combined with the intimacy and flexibility of a small business. We are a values-driven, privately owned company focused on long-term success rather than quarterly numbers. You will represent industry-leading products essential for cutting-edge technology and critical infrastructure.

This is a highly skilled customer service position, not a call center role. This position requires strong business acumen and a genuine desire to learn. While we provide comprehensive training on our products, a positive attitude is a must-have trait that sets you apart and can't be taught. It must be a fundamental part of who you are. You will work with our broader team to deliver exceptional service and support to customers, building trust, confidence, and long-term relationships.

This is an excellent opportunity for someone with a customer service background looking to grow with a reputable organization. You will be joining an industry leader that values integrity, rewards performance, and promotes a healthy work-life balance. We take pride in developing our associates and invest in their future with thorough training and ongoing support in their career development.

Our team thrives in a fun and rewarding environment, where you’ll work closely with your teammates. We make a point of hiring individuals who will genuinely enjoy working together.

Responsibilities:

Provide outstanding customer service while…

• Processing quote requests and purchase orders received via email, phone, or online platforms from both internal and external customers, accurately entering them into Swagelok Pittsburgh’s customized SAP BusinessOne.
• Proactively communicating with customers to confirm order details, resolving discrepancies, and providing order status updates.
• Processing, scheduling, and expediting orders to meet customer needs.
• Placing purchase orders and coordinating deliveries with suppliers.
• Providing technical information to help customers identify proper component options and performing basic technical product discovery.
• Working closely with internal teams such as the Warehouse, Sales, Field Engineering, and Custom Solutions to ensure a seamless customer experience.
• Assisting with continuous improvement efforts, spearhead special projects, and progress your career with training and development opportunities.
• Contributing as a critical member of our high-performance team, demonstrating teamwork and collaboration to achieve collective success.

Pay and Benefits: We seek the best talent and offer competitive compensation and a generous benefits package, including paid holidays and paid time off, medical, dental & vision benefits, 401(k) with matching, life insurance, and more. Salary is commensurate with experience.

Work-Life Balance: At Swagelok Pittsburgh, we value work-life balance. We offer a stable Monday-to-Friday work schedule, ensuring you can enjoy a fulfilling professional life while making the most of your personal time. We recognize that a balanced lifestyle contributes to overall job satisfaction and success.

Qualifications:

• Minimum of 3 years related work experience; industrial B2B experience preferred.
• Associate’s or Bachelor’s Degree in a business-related field preferred; related work experience considered in lieu of a degree.
• Proven ability to work independently and in a team environment.
• Excellent attention to detail, multitasking, and organizational skills.
• Superior communication (verbal, written, listening) and interpersonal skills.
• Strong problem-solving, business acumen, and analytical skills.
• Professionalism, initiative, and a "roll up your sleeves" attitude.
• Proficiency with Microsoft Office; experience with SAP is a plus.
• Ability to work fulltime, in office, Monday-Friday.
• Must consent to a background investigation and pre-employment drug screening. Employment is conditional upon successful completion of these requirements.

Company Overview

Swagelok Company is a privately owned, $2 billion company that develops and manufactures specialized fluid handling products used in a variety of industries. Swagelok Company is an American success story that has been the global leader in its field for over 70 years.

Swagelok Pittsburgh | Tri-State Area is the independently owned, authorized sales and service center for Swagelok products and services. We service Central and Western Pennsylvania as well as neighboring counties in Ohio, West Virginia, and Maryland.