Core Responsibilities:

• Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from clients
  •  Reviews aging of assigned portfolio
• Initiates the review, research, and resolution of receivables
• Works collaboratively with Cash Receipts and Billing to resolve unpaid cash and non-payment client-related disputes
• Maintains quality relationships with attorneys, billers, and cash receipts

Responsibilities:

• Manages aged accounts receivable including, contacting clients to collect delinquent invoices and taking appropriate action to resolve underlying issues
• Respond to client inquiries related to accounts receivable balances and invoicing
• Provides management updated information on credit issues related to notification of bankruptcy and bad debt issues
• Provides management with recommendations on accounts to be sent to collections in written narrative summary, detailing the account and collection history, and including copies of all needed documentation
• Demonstrates accuracy in posting charges, payments, and adjustments into the billing system
• Notates any and all information into the billing system for future reference
• Performs accounting and clerical functions to support the Accounts Receivable Department through contacting clients to collect on past due balances and providing statements and/or invoices
• Contributes to Accounting team environment as a cross function assumed necessary, in order to meet department deadlines and objectives
• Resolves valid or authorized deductions accordingly
• Summarizes receivables by verifying totals accurately
• Updates weekly and/or monthly collections reports as needed
• Analyzes and recommends resolutions for disputed issues with clients
• Ensures contract terms and conditions are being followed and notifies clients, as needed

Additional Responsibilities:

• Handles special projects, as needed
• Follows up on payment denials and underpayments on client accounts, while working with payors to ensure that all claims have been processed correctly and have been applied to the appropriate accounts
• Monitors the collections process to ensure that any adjustments and write-offs have been documented and recorded on client accounts
• Notifies attorneys of delinquent accounts and any actions being taken

Qualifications:

• Must have high-energy and perseverance, while remaining professional on all customer interactions
• Minimum of 2 years previous high-volume collections experienced required
• Advanced organizational skills a must
• Previous law firm experience is a plus!