181 guest service manager Jobs in rockford, il
TEKsystems is Hiring a Customer Service Manager Near Rockford, IL
Description: Our client in Rockford, IL is looking for a Customer Service Manager to join their team!
The Customer Service Manager to manage 10 customer service and field support reps within the customer support operation, keeping management updated as necessary regarding progress and any problematic machine and/or customer issues. Monitor Field Service Engineers to evaluate the overall installation and or service progress. Interact with Sales personnel to confirm machine requirements and customer expectations.
Responsibilities include professionally representing the company with an exemplary level of integrity. Must have excellent verbal and written communication skills and knowledge of general business practices. Must be a team player, capable of acting in a manner that maintains harmony and cooperation with colleagues and other departments
Technical Support:
- Front line phone and email contact for the customer
- Receive calls and emails from customers with questions on machine issues
- Follow up with customer to provide answers to their questions
- Maintain customer support call database
- Provide customers with technical data and procedures for solutions
- Work with Mechanical, Fluids and Controls Engineering to provide solutions
- Forward information to Service Manager and Spare Parts department as needed
Spare parts:
- Follow up spare parts quotes sent to customers to promote increase sales
- Contact existing customers to promote spare part sales
- Generate critical spare part packages to costumers with new machines
- Expedite spare part orders through machine shop and inspection departments
Top Skills Details:
customer service management
technical support
Technical Bachelors Degree
Additional Skills & Qualifications:
Qualifications & Experience:
- Customer service management of 5 or more csrs/tsr's
- Knowledge of new and legacy milling machines
- Knowledge of Fiber Placement Machines and their components
- Experienced with Microsoft Office and SAP programs
- Good typing skills
- Excellent communication and organizational skills are a must.
- 5 to10 years' experience with milling machines Tool machines preferable
Education:
- High School diploma required
- Technical degree preferred
Other Requirements
- Valid US passport.
- Valid Driver's License
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary
Full Time
$91k-117k (estimate)
06/10/2024
06/28/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
