JOB SUMMARY

To maintain a safe environment for patients, visitors and employees and to safeguard all hospital property against theft, fire and vandalism.

RESPONSIBILITIES

Essential Functions

* Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.

* Provides a safe and secure environment for employees, physicians, patients, visitors, equipment, systems and facilities in accordance with established departmental practices.

* Patrol hospital campus (internal and external), direct automobile traffic, control crowds, prevent and deter crime, fire prevention, theft prevention and safety hazard surveillance patrols in an effort to identify suspicious persons or activity and initiating corrective action as appropriate.

* Observes employees for identification badges and counsels as needed.

* Monitors Closed Circuit Television (CCTV), alarm panels, HCRS and Starcom radios, and other equipment as required. Reports any equipment that is not functional to Lead Officer and/or Supervisor on duty immediately.

* Monitors pay-on-foot machines and parking exits and responds to calls for assistance with concentration on being helpful and ensuring customers pay their fee. Lead Officers and Supervisors must be notified immediately upon any issue so that issue can be resolved and loss of revenue is mitigated.

* Provides escorts for employees, physicians, patients and visitors; transporting them in wheelchairs, if necessary.

* Provides assistance to other security personnel and hospital employees, as necessary, to ensure adequate monitoring and follow-up of unusual occurrences.

* Responsible for the enforcement of hospital policies, such as visitor policy and others.

* Completes all departmental-related paperwork accurately and as required (Visitor Restrictions, Patient Valuables, Morgue Removals, Fire Watch List, Key Log, Kronos Form, Attendance, Daily Door Checks, Parking Ticket Log, Vehicle Use Log, Laptop Sign-in, Vehicle Assist Form, Safety Surveillance Checks, etc.).

* Responds quickly to Hospital codes and emergencies.

* Performs monthly fire extinguisher inspections and initials/dates the inspection tag and/or notifies Lead Officer or Supervisor when servicing is required.

* Responds to calls from nursing and other hospital departments in a timely manner to assist in the management of disorderly patients and/or visitors.

* Demonstrates discretion in handling confidential information; maintains confidentiality of all employee, patient, visitor, physician, hospital and security related information.

* Immediately reports all safety hazards, malfunctioning equipment and other potential problems to supervisor.

* Provides access to various areas of the hospital when required and/or approved by a supervisor.

* Enforces parking policy by issuing parking violation notices to employees who violate them.

* Accepts and releases patient valuables (per policy) as needed.

* Releases deceased patients (per policy) as needed.

* Must perform essential job functions in inclement weather if necessary.

* Investigate and document all security-related incidents via Report Exec on the day the incident was reported.

PATIENT CARE/AGE SPECIFIC RESPONSIBILITIES AND QUALIFICATIONS

This position will need to recognize the needs and behaviors of a variety of age groups of patients, i.e., understand patterns of adolescent behavior and needs of elderly patients; prior experience with various age groups is preferred.

QUALIFICATION/BASIC JOB REQUIREMENTS

* High school diploma or equivalent

* Previous hospital security experience preferred

* Excellent written and verbal communication skills

* Excellent interpersonal and organizational skills

* Basic computer skills

* Must successfully complete all in-house training programs

LICENSE/CERTIFICATION

* Valid Illinois Driver's license with satisfactory driving record/MVR for the last 3 years required

* CPR/AED Certification by the American Heart Association or American Red Cross (within six months of employment)

MANAGEMENT RESPONSIBILITY

N/A

INTERNAL AND EXTERNAL CONTACTS

Internal: All hospital employees and patients.

External: Visitors.

ENVIRONMENT & PHYSICAL NATURE OF THE JOB

Exposed to heat and cold while doing exterior patrols during inclement weather. Walking 70% of the day; sitting - 30% of the day. Ascend and/or descend up to 9 flights of stairs, as needed, during code situations only. Lift and carry between 10-20 lbs. (fire extinguishers, patients etc.), in partnership with other staff for safe lifting techniques, almost always including safe lifting equipment to perform the lifting. Potential exposure to communicable diseases when dealing with patients and the public.

ACCESS TO PROTECT HEALTH INFORMATION

Computer system access is assigned based on manager's access level request and only the minimum access necessary to perform one's responsibilities under this job description. Approval for level of access is given by the system administrator or manager of the department that has ownership of system/module.

Name and Room Number

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.