Swedish Hospital is Hiring a Staff Support Tech - Near Chicago, IL
JOB SUMMARY This is a role to assist in providing staff support in an Outpatient environment. Outpatient: This role may help answer phones, schedule appointments, and gather general information to register patients. RESPONSIBILITIES Essential Functions * Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Swedish Medical Group. Duties:
Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility and appearance.
Preparing patient charts and gathering information and documents from patients
Ensuring that the medical records are organized, accurate and complete
Creating digital copies of paperwork and storing the records electronically in Epic, electronic medical record system
Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
Accurately, appropriately and efficiently schedules services, tests, procedures and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times.
Gathers complete and accurate patient type, demographic and billing information.Pre-registers patients in a timely and efficient manner.
Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
Screens patients making sure that they are at the right location and have been cleared to be tested
Assist in inventory management to ensure clinics are stocked and organized
Provides general information about Swedish Medical Group physicians for patients who contact the physician referral service.
Enables easy, convenient access to the services they need in a friendly, efficient and timely manner.
Functions within Access Services as part of a team to provide superior service and satisfaction to all internal and external customers.
Provide chaperone support during sensitive exams and procedures
Travel to off-site Swedish Medical Group locations as needed
Performs other duties as requested by the supervisor.
QUALIFICATION/BASIC JOB REQUIREMENTS EDUCATION : High School Diploma or GED preferred or equivalent work experience LICENSE/CERTIFICATION N/A MANAGEMENT RESPONSIBILITY N/A INTERNAL AND EXTERNAL CONTACTS
Direct contact or phone contact with patients and medical staff.
ENVIRONMENT .
Wear an N95 mask / PAPR and other PPE
Walking, bending, stooping, long periods of stationary standing, pushing, pulling, lifting
Must be able to assist with occasional heavy lifting of 100 pounds.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)