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J O B P U R P O S E S U M M A R Y :
The Service Supervisor , in conjunction with the Store Manager, will provide leadership and direction to the entire store team, demonstrating a customer focused, ethical and professional presence. The Service Supervisor must have strong business acumen driving sales and KPI’s through seeking optimal results by closely monitoring stores performance and ensuring goals are met. The Service Supervisor must hold their team accountable by ensuring an optimal customer experience at all times. They must possess the skills to inspire, motivate and build strong teams and require an environment of engagement that enhances customer relationships and perception of the brand. As a member and leader of the team, this leader must be collaborative and have the team spirit necessary to support others through ideas, best practices and attainment of results.
E S S E N T I A L J O B D U T I E S :
N O N - E S S E N T I A L J O B D U T I E S :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
E S S E N T I A L F U N C T I O N S :
J O B Q U A L I F I C A T I O N S :
REPORTING RELATIONSHIP :
Will report to a Sweet Flower Store Manager
W O R K I N G A N D E N V I R O N M E N T A L
C O N D I T I O N :
This job operates in a retail business environment. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move items that weigh more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
E X P E C T E D H O U R S O F W O R K :
This is a full-time position, non exempt. Days and hours of work vary by schedule. Evening and weekend work may be required as schedule demands.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT & DIVERSITY STATEMENT:
Sweet Flower is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state, or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Strength through diversity - we’re building and fostering an open, approachable, and supportive environment for our customers, employees, and broader community, inclusive of all
Full Time
Retail
$61k-83k (estimate)
06/05/2024
08/27/2024
sweetflower.com
LOS ANGELES, CA
50 - 100
2018
Private
$10M - $50M
Retail
The job skills required for Service Supervisor include Customer Service, Leadership, Coaching, Initiative, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
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Document task completion through daily service reports.
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Conduct regular performance evaluation of environmental service staff.
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Create and maintain environmental service staff schedule.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
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All supervisors should be prepared to deal with a crisis.
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Deliver fast, effective resolutions.
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A supervisor sees that employees update records when they receive or release parcels and mail.
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Assisting customer service staff with duties where required.
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Step 3: View the best colleges and universities for Service Supervisor.