Company Description
Job Description
We're looking for a Customer Success Manager to build, retain, and grow our Commercial client base. In this role, you'll work closely with Procore's Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.
As a successful Customer Success Manager, you'll use your consultative mindset to leverage Procore's technology solution within the industries we serve. You'll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You'll deliver industry and technology thought leadership while encompassing Procore's values of Openness, Optimism, and Ownership.
This role can be based in our Carpinteria, CA, New York City, or Austin, TX office. We're looking for candidates to join our team immediately!
What you'll do:

• Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
• Develop and execute on account strategies for mid-market accounts, while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives
• Identify and forecast risk as well as growth opportunities within the portfolio
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
• This position requires 15-20% travel to Procore offices, client sites, and more!

What we're looking for:

• 2 years of account management experience, preferably in a Saas environment
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Innovative, persuasive, creative, and have a genuine curiosity in their clients' business
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
• Must work well within a team environment
• While this isn't a sales role, previous sales experience is a plus

Qualifications
Additional Information
Base Pay Range $64,000 - $88,000 plus commission for an estimated on-target earnings of $80,000 - $110,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
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