Job description
Sweetwaters Coffee & Tea is looking for Team Leads/Shift Leads that enjoy working with people, leading a team, and making coffee, espresso, and tea beverages. We are an established, premium coffeehouse brand that was founded in Ann Arbor and has been operating successfully for over 29 years. This Sweetwaters is conveniently located inside of the beautiful University of Michigan Student Union adjacent to the glass atrium and easy access to West Quad dormitory.
Responsibilities:

• Build sales through excellent product execution, guest service, and team management.
• Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
• Encourage and guide the team to meet marketing & sales goals during every shift
• Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
• Provide friendly, accurate, and efficient guest service.
• Execute accurate and proper cash handling procedures.
• Ensure the caf is clean, organized, and inviting at all times.
• Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
• Supports GM in preparing and submitting weekly orders
• Supports GM in completing the monthly inventory counts and mark-out tracking

Requirements:

• Food service experience.
• Proven sales experience.
• Must enjoy working with people, be able to multi-task, and work in a busy, fast paced environment.
• Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality
• Must be available weekends.
• Must be available at least 15 hours/week and have some weekend availability.
• Loves to laugh and work in a positive environment.
• Ability to lift and or move up to 50 lbs.

Preferred Experience:

• Supervisory experience.
• Leadership experience.

Education:

• High school or equivalent

Training Offered
Management training offered to qualified candidates.
Compensation & Benefits
$16-$17 per hour*
*Hourly rate includes tips. Minimum 15 hours per week.
Brewed coffees, teas, and Cold Brews are a perk during shifts!
Opportunity for professional advancement in our growing company.