2 Customer Experience Ambassador Jobs in Gladstone, OR
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Customer Experience Ambassador
$66k-86k (estimate)
Full Time
2 Days Ago
Swickard Auto Group is Hiring a Customer Experience Ambassador Near Gladstone, OR
DescriptionAre you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy building relationships? If so, then we want you on our Customer Experience team!Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
Position SummaryIn this role, you will be the champion for our customers, ensuring they have a positive and memorable experience at every touchpoint. You will be responsible for providing exceptional customer service, resolving inquiries promptly and efficiently, and gathering valuable feedback to help us continuously improve.
Responsibilities
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Position SummaryIn this role, you will be the champion for our customers, ensuring they have a positive and memorable experience at every touchpoint. You will be responsible for providing exceptional customer service, resolving inquiries promptly and efficiently, and gathering valuable feedback to help us continuously improve.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
- Serve as a liaison between customers, dealerships, and corporate office personnel.
- Reach out to customers to ensure they have an extraordinary visit.
- Proactively identify and resolve customer issues with the dealership’s leadership.
- Research and troubleshoot product and service problems.
- Escalate complex issues to the appropriate team member(s).
- Document customer interactions and maintain accurate records.
- Gather and analyze customer feedback to identify areas for improvement.
- Contribute to the development and implementation of customer experience initiatives.
- Stay up to date on company products, services, and policies.
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
- Minimum 1-2 years of experience in customer service or a related field.
- Auto industry experience a plus – but not required.
- Excellent communication, both written and verbal.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Positive and professional attitude.
- Proficiency in Microsoft Office (or similar programs).
- A passion for exceeding customer expectations.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- We are an Equal Opportunity Employer and value diversity and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected by law.
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Audi, Volvo, Lexus, Porsche, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Job Summary
JOB TYPE
Full Time
SALARY
$66k-86k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/24/2024
WEBSITE
swickard.com
HEADQUARTERS
Seattle, WA
SIZE
<25
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