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Swift Strategic Solutions Inc is Hiring a Customer Support Technician Near New York, NY
A technology services client of ours is looking for Customer Support Technician skills their ongoing projects.
Below are the additional details of this role:
- Experience working on a high-volume ticketing system ( 4000 PM)
- 5 years of experience or related experience in administering and maintaining ITSM systems and related tools
- Extensive experience providing high-caliber support to all levels of staff
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones
- In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
- Provide other services to reduce tickets and ticket closure times
- Work with partners to find efficiencies and implement improvements to our internal systems
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
- Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues
- Customer Support Technician
- IT Support Specialist
This role can be W2 and open for USC/GC resources.
Job Summary
Contractor
Business Services
$45k-56k (estimate)
06/28/2024
08/24/2024
s3staff.com
IRVINE, CA
25 - 50
2012
NAVINDAR KUAR
<$5M
Business Services
Related Companies
About Swift Strategic Solutions Inc
A transparent staffing agency which can help you fill any of your administrative, accounting, clerical, healthcare & IT Staff Augmentation needs.
The job skills required for Customer Support Technician include Troubleshooting, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Technician positions, which can be used as a reference in future career path planning. As a Customer Support Technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Technician. You can explore the career advancement for a Customer Support Technician below and select your interested title to get hiring information.
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