We are seeking Remote Customer Service Representatives for a contract role set to start 9 / 30 / 24.

Location : Remote work from home within New Jersey (NJ residents only)

$18.00 per hour, $19.00 per hour for bilingual (English / Spanish)

Training Schedule : Monday to Friday, 8 : 00 AM - 4 : 30 PM Eastern, lasting 3 weeks.

Hours of Operation :

Open Enrollment (11 / 1 1 / 31) :

• Monday to Friday : 8 : 00 am to 8 : 00 pm EST
• Last two Sundays of OE : 8 : 00 am to 5 : 00 pm EST
• Last three days of OE : 8 : 00 am to 10 : 00 pm EST
• One week after OE : 8 : 00 am to 8 : 00 pm EST

Non-Open Enrollment :

Monday to Friday : 8 : 00 am to 5 : 00 pm Eastern

Job Description : The Customer Service Representative (CSR) assists consumers with inquiries related to health care coverage through the Marketplace :

• Answer incoming calls and respond to inquiries in accordance with policies.
• Process applications and updates, interpret eligibility determinations, and enroll individuals in health plans.
• Document all interactions accurately and use appropriate systems.
• Provide translation services as needed.
• Escalate issues to designated staff for resolution.
• Attend meetings and maintain up-to-date knowledge.

Education :

• High School Diploma, GED, or equivalent.
• AA degree or higher preferred.

Background & Experience :

• Minimum 6 months of related experience.
• Strong data entry and telephone skills.
• Excellent organizational and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Team player with the ability to work independently.
• Previous customer service and call center experience preferred.
• Bilingual in Spanish is a plus.

CSREMOTE - SJ #1022493

Last updated : 2024-09-06