JOB DESCRIPTION:

The Desktop Support Analyst is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include, but are not limited to; Interacts with users to understand and document all IT issues. Install and maintain computer systems and peripherals following established standards and guidelines. Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members. Assist with the planning and implementation of IT projects across multiple sites. Be the primary IT point of contact for a critical manufacturing site. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

RESPONSIBILITIES:

• Be first level of IT support for business users across multiple sites.

• Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions.

• Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.

• Open service requests and manage warranty repairs with hardware vendors.

• Manage new user request processes including configuration, setup, inventory, and testing of new

user computers prior to delivery.

• Retire old IT assets including record keeping and appropriate asset disposal

• Follow-up on equipment delivered to other sites and assure equipment was received and set up

properly. Monthly server patching

• Purchase request ordering. Intranet maintenance and changes

• Creation and maintenance of AODocs libraries

• Contacting vendors for different licensed software issues

• Leading or working on random projects (usually from ALAM)

• Creation and removal of user accounts and meeting weekly with recruiting to make sure we are on the same page with new hire dates

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