Job description

About us

Swiss Madison was founded on the principle that bathrooms should be a luxurious experience in every home. We are focused on providing the latest quality designs at an attainable price that is accessible to all. We are committed to creating superior products to improve the lives of our customers and the planet.

At Swiss Madison, we foster a dynamic and innovative environment where creativity thrives while offering opportunities for personal and professional growth. Our dedicated team is committed to fostering collaboration, developing exceptional products, and nurturing a supportive work culture. Joining us means joining the Swiss Madison family—a community driven by passion, innovation, and mutual respect. Together, we'll not only achieve success but also create meaningful experiences and lasting impacts in the industry. We invite you to embark on this journey with us and contribute your unique talents to our collective success story.

This role is on-site working in the Edison, NJ office Monday through Friday.

Position summary:

The Product Information Manager is responsible for maintaining product information and data consistency, ensuring that all product information is accurate throughout the product lifecycle. This position requires excellent understanding of data administration and management functions. Additionally, this position requires cross functional collaboration to ensure proper product information, specifications, images, and descriptions are received from product launches to organizing the data internally and sharing it to third parties to all occur seamlessly.

Essential Functions:

• Well versed in Product Information Management (PIM) systems.
• Take full ownership of the functional and technical responsibility for the Swiss Madison PIM system (Salsify) by understanding the fundamentals and what is needed to manage the catalog and ensure data accuracy and completion.
• Create and optimize data concepts and data processes.
• Implement data standards over the product life cycle.
• Responsible for the data model, data processes and the import and export channels in the PIM system.
• Monitor and ensure data quality and coordinate the flow of data between all parties and systems involved.
• Work closely with Product Development, external vendors, and internal Marketplace Managers to create appropriate models to distribute product content to third parties primarily all major e-commerce channels.
• Understand operational challenges and provide thought leadership in addressing issues.
• Enable data driven culture with ease of access and usage.
• Collaborate and determine with leadership to understand future requirements and direction of the business to chart out data strategy. With a keen understanding of how all workflows effect each other.
• Provide support for PIM requests from internal team members.
• Organize internal training courses and create training materials for users.
• Develop, maintain, and manage the standard operating procedures and work instructions, including continuous improvement reviews and updates.
• Manage multi-format source files for a single target use.
• Lead and manage the data team.
• Serve as the expert of all online marketplace platforms with product listings.
• Ensure that all updates and edits to listings are completed in a timely manner.
• Monitor online platforms and databases to ensure accurate product listings are being maintained.
• Opening tickets within vendor portals to correct identified issues within online listings.
• Management of the Shopify account to ensure correct product information is shown on the site and within search engine search results.
• Assist with data projects as needed.
• All other duties as assigned.

Qualifications/Skills/Education Requirements:

• E-Commerce experience required.
• Superior excel skills
• Proactive, well organized with the ability to work under own initiative and be flexible.
• Strategic, creative, and innovative thinker
• Strong communication skills
• Proven ability to work cross functionally
• Strong attention to detail
• Strong leadership skills to guide a team effectively
• Knowledge of APIs for data integration

Experience with following retailers:

• Amazon
• Lowes
• Home Depot
• Wayfair
• Walmart
• Bed, Bath, & Beyond
• Menards
• Build
• Houzz
• Shopify

Software experience:

• Salsify or other PIMs - Required
• Microsoft Excel - Required
• Monday.com - Preferred
• GS1 - Preferred