Front Desk Resident Support

Organization: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans who are experiencing poverty and homelessness since 2014.

Mission: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

Vision: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

Guiding Principles:

• Golden Rule: To treat all people as we ourselves would wish to be treated.

• Kindness: To demonstrate compassion and respect for all people.

• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.

• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.

• Authenticity: To do what we say we do.

• Transparency: To be open and honest in our relationships.

Our Motto: It Takes All of Us to end homelessness.

Purpose:The Point at Fairpark by Switchpoint offers accommodations for low income and unsheltered individuals in an effort to provide stable and reliable housing options. The Point has wrap-around concierge services to best suit our clients in their day-to-day life. 

The Front Desk Resident Support will be a reliable and energetic individual with a passion for serving guests who come from diverse backgrounds and may need extra support. The Front Desk Resident Support will foster a welcoming, safe, and secure environment for our guests. 

Responsibilities: 

• Understand and implement Switchpoint’s mission and values and adhere to all policies and procedures.
• Provide exceptional customer service to all guests of the facility.
• Keep a daily log of all occurrences within the facility for each shift.
• Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) and coordinate with management to facilitate those needs.
• Update maintenance log with maintenance requests.
• Arrange transportation for residents in shuttle vans.
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Simple cleaning (public bathrooms, sweeping, mopping, etc.).
• Assist with convenience store transactions.
• Monitor cameras and log activity.
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services.

Schedule: 

Full-time day shift, weekend availability.

Compensation:

$16/Hour

Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, IRA w/3% Match.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.