I'm working with an awesome company who's looking to hire a Remote Control Service Engineer to join their team. I've included some details below, would love to connect and chat further either for yourself or someone in your network (we offer nice referral bonuses)!

Address: Onsite in Mossville, IL

Contract Duration: 2 years (potential to extend/convert)

Compensation: $30-$34 an hour

Summary:

Provide technical support to dealers, acting as a liaison between the dealers & engineering. This includes troubleshooting and resolving software, hardware, and site application issues. The RC service engineer will be working on RC & related products in New Product Introduction (development), Continuous Product Improvement, and DSN (Dealer Support).

Job Responsibilities:

• Provide technical support remote and in person to dealers and customers
• Gather input from the field for issue fixes, new features, customer/dealer feedback supply to various engineering teams in Hardware, Software, and Networking
• New Product Introduction (NPI) projects. Complete NPI product support deliverables including field development and field follow projects as required.
• Complete NPI Product Support deliverables
• Coordinate and complete Field Follow objectives as part of NPI programs.
• Customer and Dealer Issue resolution- Implement and utilize support processes to respond, restore, and resolve issues.
• Review equipment configuration, including hardware and software, or computer operating systems.
• Provide hands-on product expertise to complete problem analysis and provide resolutions.
• Create and report product improvement ideas including functional enhancements and supportability improvements.
• Responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.

Required Skills

• Heavy Equipment Electrical and CAN Troubleshooting
• Knowledge of computer software and operating systems, such as Windows, Ubuntu, Command Line and Terminal
• Microsoft Office Suite
• (Desired) Network, IT, or A/V support/Troubleshooting

If this sounds like you or someone you know, apply today!