About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title: Assistant Property Manager, LIHTC

Location: Veterans Commons, 150 Otis Street, San Francisco, CA 94103

Employment Type: Full-time, Non-Exempt

Schedule (workhours): Monday – Friday, Flex hours (7 am – 3 pm, 8 am – 4 pm, 9 am – 5 pm, 10 am – 6 pm). Available for any early morning or late evening meeting that may be required. On-call for emergencies.

Salary Requirements: $31.50 – $32.00 / hr

Summary

Swords to Plowshares seeks a full-time, non-exempt Assistant Property Manager to oversee all aspects of the designated Low Income and Supportive Housing property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. The position requires a strong leader and team player who has good conflict resolution skills and has the ability to respond calmly to crisis situations. The Assistant Property Manager is responsible for ensuring the building and its operations comply with funding agency regulations with particular emphasis on those governing the operation of low-income housing tax credit facilities. The Assistant Property Manager maintains an environment of respect and service, while ensuring that tenants abide by the house rules and lease terms and is also responsible for monitoring the physical integrity of the building and for working with maintenance staff to address any deficiencies. This position supervises an operations team which may include Program Manager.

Residents of this property are comprised of formerly homeless veterans with disabilities and low-income families.

A key and vital aspect of success in this position will be the Assistant Property Management’s working relationship with on-site Support Services staff and our partner, Chinatown Community Development Corporation (CCDC). Support Services staff include Swords to Plowshares employees and those from other agencies including the Department of Veteran Affairs, who work with residents in order to help them maintain residential stability. The Activities Manager will also play a key role in the success of the integration between the two populations and the Assistant Property Manager position must create a positive work environment for that position/person to thrive. The Assistant Property Manager is a key member of the team that ensures that the facility fulfills its mission of providing permanent exits from homelessness for veterans with disabling conditions.

This position reports to the Property Manager. This position will be subject to an online criminal background check.

Responsibilities:

~Must be able to communicate effectively with a variety of personalities and be comfortable embracing the agency’s Diversity, Equity, and Inclusion Initiative and the principles of Cultural Humility.

Property Management

• Assist the Property Manager in managing daily operations of the property.• Oversee all aspects of operational activities of assigned property, ensuring safe living conditions for residents.• Supervises Program Monitors.• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies.• Responsible for enforcing lease agreement, community rules, and building policies and procedures.• Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies’ procedures (where applicable).• Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure.• Cooperates with compliance staff and outside agencies in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies.• Ensure accuracy of invoices and submit in a timely manner.• Maintain Accounts Receivable and provide required reporting to document outstanding rent.• Complete annual and interim re-certifications and perform annual unit inspections.• Create and complete all regular reports including monthly vacancy report, monthly rent collection report, and maintenance reports.• Strategizes with the Supportive Services teams to identify opportunities to strengthen housing stability across the housing portfolio.• Ensure appropriate front desk coverage per staffing guidelines.• Provide on-call response for building emergencies.• Ability to fulfill essential responsibilities within what would be considered reasonable accommodation. 

Tenant Relations

• Orient new residents to building site’s policies and programs.• Foster positive relationships with tenants through effective communication, conflict resolution, and community engagement initiatives.• Always provide professional customer service standards.• Ensure fair, consistent, and thorough enforcement of all “Community Rules”, policies and procedures.• Maintain contact with support services staff and advocacy groups in the areas of housing retention, tenant safety, and quality of life.• Serve as a point of contact for tenants, addressing inquiries, concerns, and requests in a timely and professional manner.• Respond to resident complaints and provide problem resolution assistance.• Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to Compliance and Training Manager (504 Coordinator).• Collect tenant rents and security deposits, deliver receipts to tenants, coordinate bank deposits.• Execute and deliver late rent notices and legal notices in accordance with Sword’s housing retention procedures.• Prepare tenant files for eviction procedures.• Attend Monthly community meetings.

Staff Supervision and Development

• Recruit, hire, train, and supervise property management staff, providing guidance and support to promote professional growth and development.
• Conduct regular performance evaluations, provide constructive feedback, and address any performance issues or concerns for staff supervised.
• Ensure staff know and follow safe work practices and policies.
• Foster a culture of teamwork, collaboration, and excellence among property management staff.

Property Maintenance and Repair

• Manage the unit turn process to assist with reducing vacancy loss.• Ensure all interior and exterior common areas are clean, the grounds are maintained, and all repairs and maintenance are completed.• Walk the community grounds every day. Maintain good curb appeal. Coordinate with maintenance for any work to be scheduled.• Schedule repairs & necessary improvements in consultation with Maintenance Technician and/or Facilities Manager• Conduct regular building, unit and property inspections with the maintenance staff.• Monitoring and addressing of safety hazards should happen on a routine basis and encouraged by all staff. 

Requirements

The ideal candidate will bring the skills, experience, and qualifications described below:• A strong leader and team player who brings conflict resolution skills and a calm problem-solving response to crisis situations.• An understanding of the issues that face people who have experienced homelessness and residents with a range of disabling conditions.• Ability to understand the needs of low-income families with children and aging populations.• Ability to work with people of diverse social, economic, and ethnic backgrounds.• Ability to work independently and exercise own judgment in problem solving.• Good written and verbal communication skills.• Excellent communication skills, both verbal and written, with the ability to interact effectively with tenants, owners, vendors, and colleagues.• Proficiency in property management software and Microsoft Office Suite (Word, Excel, Outlook).• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.• Leadership qualities, including the ability to supervise and motivate a team of property management staff.• Have five (5) years of experience in residential property management and affordable housing.• Three (3) years’ experience working in a Supportive Housing or other Special Needs Housing environment.• Three (3) years prior supervisory experience.• Knowledge of affordable housing programs (i.e. HUD, Tax Credit/LIHTC, Section 8, MOH).• Tax Credit Specialist (TCS) Certification, or California Certified Residential Manager (CCRM), or other equivalent designations.• Commitment to professional development and staying updated on industry trends and best practices.• Knowledge of landlord-tenant issues and conflict resolution.• Knowledge of Fair Housing, ADA, and 504 compliance-related issues.

Physical Requirements: 
• Ability to maneuver throughout the building, including stairs.
• Ability to sit for extended periods of time.
• Ability to lift 20 lbs.
• Ability to function under stressful circumstances and emergency situations.

Salary & Benefits

The starting hourly pay rate for this Full Time, Non-Exempt position is $31.50.

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• 100% Company Paid Medical and Dental for employees; there is a cost for Dependents.

• Agency paid Annual Medical Deductible paid via Navia Card.

• 403(b) retirement plan immediate, with employer contribution after one year.

• 17 vacation days in the first year, and progressive afterward.

• 13 holidays each year.

• Supportive environment

• Paid lunch Period.

• Annual Education/Training allowance

• Access Perks

• Rocket Lawyer

• Acupuncture and Chiropractic program (Up to 30 sessions a year-paid by employer)

Diversity, Equity, and Inclusion Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.