Description
About Swords to Plowshares
Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.
Diversity, Equity, and Inclusion Statement of Intent:
Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable,
and inclusive organization. For us, this is a process and not a destination. We embrace the
principles of cultural humility to create spaces where all people feel welcome, heard, and valued.
We stand against injustice and discrimination of all kinds. This includes mistreatment based on
race, age, color, veteran/military status, language, ethnic background, national origin, ancestry,
ability, religion, sexual orientation, gender identity, or gender expression, other status protected by
law, and the other qualities/traits that make you unique. We encourage applications from all
qualified individuals.
Job Title
Client Intake Specialist
Summary
The Client Intake Specialist will support the Supportive Services for Veterans & Families (SSVF) Program by handling the office flow, assisting with intakes, performing program data reporting, data management, and program support-related activities. This position will work directly with the Community Engagement Liaison.
Roles and Responsibilities

• Provide Front Desk reception and intake to program participants
• Assist with daily preparation of activities for the drop-in center including preparation of food and coffee
• Perform client wellness checks over the phone
• Answer telephones and direct calls to appropriate staff
• Sort and file incoming mail and distribute to appropriate departments and clients
• Provide information about the organization and referral to outside agencies & organizations
• Assist with Intake paperwork and requests for documents
• Opening and closing of the lobby; Ensuring the safety of clients and staff while in the lobby

• Maintain and update web-based client management database- (ECM & HMIS Clarity) for program activities
• Work with SSVF and E&T teams on the coordination of client files, data entry, data reporting, and client activities
• Perform other tasks (i.e. Wellness Week and other events) as delegated by the Community Engagement Liaison
• Must be able to carry out the essential duties of the position within what can be considered reasonable accommodation

Requirements

• Two-year college degree or equivalent combination of education and/or work experience

• Translatable military experience and skills may be alternatively substituted

• Ability to work in a team environment and meet regularly with appropriate staff to provide participant data status updates
• Excellent customer service skills
• Excellent organizational and time management skills
• Flexibility and willingness to perform multiple jobs in a work environment with changing priorities
• Proactive and collaborative problem-solver
• Detail-oriented
• Demonstrated ability to interact well with people from all walks of life
• Ability to follow through on assigned tasks
• Excellent written and oral communication skills
• Must possess computer proficiency in MS Office Suite, general web-based applications and Internet search engines

• Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency's Cultural Humility Initiative

Salary & Benefits
Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• Excellent medical and dental packages
• 403(b) retirement plan with employer contribution
• 17 vacation days in the first year
• 12 holidays every year
• Wellness program