About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Diversity, Equity, and Inclusion Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.

Job Title: Outreach Case Manager Coordinator

Location (job location)*

1060 Howard Street San Francisco, CA 94103

Employment Type

Non-Exempt

Schedule (Work Hours)

Monday -Friday: 8am-4pm

Salary Requirement

$31.25-$34.49/hour

Supervisory Role

Yes- Supervision of Two (2) Outreach Specialists

Summary (description)*

The Outreach Case Manager will be responsible for leading and supervising a team of outreach specialists, along with providing mobile case management services to enroll veterans into services and connect with internal and external providers within the community setting. Your primary responsibilities will involve overseeing the day-to-day operations of outreach activities, providing guidance and support to team members, enrolling, and referring veterans to services, and collaborating with internal and external community providers to ensure the success of outreach efforts.

Responsibilities

Coordinate outreach activities and schedules to maximize coverage and impact, ensuring that outreach staff have the necessary resources and support to carry out their responsibilities effectively.

Provide outreach case management services to identify and enroll veterans who may benefit from our services within the community setting.

Connect clients with appropriate internal and external resources and support services, including housing assistance, healthcare, employment opportunities, education, and other social services.

Collaborate with internal team members and external partners to coordinate services and follow-up with veterans to identify any barriers hindering them from accessing services.

Timely submission of outreach efforts and veteran services into our outreach tracking system and Exponent Case Management (ECM).

Train, supervise, and mentor a team of outreach specialists, including setting performance expectations, providing regular feedback, and conducting performance evaluations.

Monitor program staff documentation to ensure all outreach efforts and veteran services are documented in our outreach tracking system and Exponent Case Management (ECM).

Safely transport veterans from the community to SF Service Center to enroll in services.

Establish and maintain positive relationships with community organizations, government agencies, and other stakeholders to expand outreach efforts and access additional resources.

Represent the organization at community events, meetings, and forums to raise awareness of services, gather feedback, and build relationships with key stakeholders.

Perform other related duties as requested by management.

Must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation.

Requirements

• Valid California Driver’s license and clean DMV driving record. Must be able to drive agency vehicles.
• Must be able to communicate effectively with a variety of personalities and be comfortable embracing the agency’s Diversity, Equity, and Inclusion Initiative and the principles of Cultural Humility.

Experience

• Experience in a leadership or supervisory role (preferred but not required)
• Minimum of one year experience working with complex behavioral health and substance use challenges within a social service and/or community setting.

Skills

• Strong organizational skills, attention to detail, and demonstrated success at time management and meeting deadlines
• A thorough understanding of the problems faced by veterans from all eras to include a specific emphasis on homelessness, substance abuse/dependence, and post-traumatic stress and adjustment disorders.
• Excellent computer skills with proficiency in Microsoft Office 365.
• Strong verbal, written, and communication skills with diverse audiences and settings.
• Crisis intervention, de-escalation, and conflict resolution skills
• Leadership and Problem-Solving skills
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity Equity and Inclusion policy.

Benefits

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

• Excellent medical and dental packages
• 403(b) retirement plan with employer contribution
• 17 vacation days in the first year
• 12 holidays every year
• Wellness program