1 Guest Relations Officer Olvos Koufonisia Job in Greece, NY
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Guest Relations Officer Olvos Koufonisia
$30k-40k (estimate)
Full Time
2 Days Ago
SWOT Hospitality is Hiring a Guest Relations Officer Olvos Koufonisia Near Greece, NY
SWOT Hospitality is looking to recruit
Guest Relations Officer
for Olvos Koufonisia
About the role:
All received CVs remain strictly confidential.
Guest Relations Officer
for Olvos Koufonisia
About the role:
- To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span
- Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results
- Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel
- Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
- Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution
- Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business
- Assist with welcome experience - rooming process/meet and greet, guest interaction - work with lobby hosts and luggage porters to maintain guest experience
- Able to evaluate and select among alternative courses of action quickly and accurately
- Track record of experience in the luxury end of the market
- Area hotel experience and / or knowledge is highly desirable
- The ability to improve and maintain high service standards
- A self-motivated, driven, results orientated, and proactive attitude is required
- Great communicator and a genuine people person
- Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual
- Hands-on approach to all aspects of the role
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Competitive salary
- Work with the best professionals in tourism industry
All received CVs remain strictly confidential.
Job Summary
JOB TYPE
Full Time
SALARY
$30k-40k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
12/21/2024
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