JOB SUMMARY: The Sycamores Triage Program Manager for our Cares Teams is a management-level position responsible for planning, implementing, and evaluating the overall program, human and financial resources associated with our agency Cares program. The City of West Hollywood intends to establish a 24/7/365 mobile support service, “West Hollywood Care Team” (Care Team) designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs, within West Hollywood city limits. Care Team services may take place in private homes/apartments/condo units, schools, workplaces, or any other community-based location. Consumers served may include residents, both housed and unhoused, students, members of the local workforce and visitors. The City of West Hollywood is designing the Care Team to integrate with the Los Angeles County Department of Mental Health (LACDMH) network of Field Intervention Teams (FIT), which is the County’s behavioral health crisis responder system served by Mobile Crisis Outreach Teams (MCOT) and Psychiatric Mobile Response Teams (PMRT).This position is designed to assist with the operations of the Cares program. The Triage Program Manager will serve as the point of contact, for Sycamores, in working with the 988-call center, West Hollywood 911, West Hollywood Fire Dept., etc... In this role, the Triage Program Manager is responsible for working directly with staff and will dispatch teams (Peer Support) to the field for in-person evaluation. The Triage Program Manager will ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.). The Triage Program Manager will monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities. The Triage Program Manager will oversee and ensure that all staff are following the Sycamores Cares workflows and policies. Knowledge/Skills/Abilities Supervisory and teaching or training skillsStarting Pay Range:$32 - $35.10 per hour (starting pay will be based on previous work experience and educational background.) There will be an additional $2.00 per hour overnight differential.Shift Schedule:Saturday and Sunday 9:30 pm - 6 am JOB QUALIFICATIONS • B.A. in related field plus 1 year management experience required.• Maintains all required licenses and certifications. • Excellent consumer de-escalation skills.• Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills.• Must have the ability to manage and work through conflict in a calm manner. • Ability to be an effective listener.• Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.• Maintains all required licenses and certifications.PHYSICAL DEMANDS o The ability to physically manage and/or de-escalate consumers/residents.o Frequent driving to various work site locations.o Frequent/continuous sitting with occasional, intermittent standing/walking.o Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.o Occasional/intermittent reaching at or above shoulder level.o Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.o Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.o Continuous use of near vision, hearing, and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.o Requires physical presence in the office during standard business hours.o Ability to operate a motor vehicle. All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen. Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.