163 Team Lead Jobs in Fayetteville, NC
SYKES is Hiring a Team Lead Near Fayetteville, NC
Fayetteville, North Carolina, United States of America
Job Description:About UsAbout Foundever™Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary:Ensure calls are handled professionally. Provide direction and guidance to ensure consistent achievement of key performance metrics. Achieve, measure, report and communicate metric goal attainment for assigned team. Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieve number of call monitoring per week goal and scores for the team. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Perform other duties as assigned including taking front line customer calls as required.
Job SummarySummary of Responsibilities
- Supervise assigned team to meet or exceed client and corporate goals including Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.
- Hire and retain the best agents.
- Regular monitoring, coaching and development of agents with the team.
- Implement agent recognition programs under direction of Manager Site Operations.
- Share best practices across teams and build spirit of teamwork.
- Minimum of 12 to 18 months of call center experience preferably as a product specialist.
- Demonstrated interpersonal, coaching, and supervisory skills.
- Demonstrated ability to set priorities and multi-task.
- Excellent verbal and written communication skills.
- Good computer skills (hardware, operating systems, Internet).
- Availability to work an 8-hour shift during these hours:7:30-11:30 Monday-Friday, Sat. 9-9, Sun. 9-7:30, 1 week-end day off.
- Four-year college degree or directly related work experience.
Skills/Knowledge/AbilitiesEducationExperience TargetSpecialized CertificationsJob Segment: Manager, Call Center, Management, Customer Service
Job Summary
Full Time
$76k-98k (estimate)
06/24/2024
07/22/2024
sykes.com
FRESH MEADOWS, NY
>50,000
1977
EDWARD SYKES
$1B - $3B
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About SYKES
A pioneer in exceptional customer care and support, SYKES is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies. We help our brand partners optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages and retains customers. SYKES continues evolving toward a singular mission: to help people, one caring interaction at a time. We can provide the teams, systems and technology you need to streamline and optimize all phases of your customer journey. We do this while e...levating the moments that matter most with exceptional one-on-one support because no matter how much technology advances, people will always be at the heart of your business and ours.
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