Description

Title: Hospital Liaison

Location: Symphony Care Network
Status: Full or Part Time

Job Summary:

Essential Functions:

Internal:

• Admissions contracts.
• Support customer service and first impressions initiatives.
• Tour prospective guests/families.
• Build relationships with local hospitals. 
• Create and implement marketing events at the center to encourage referral sources and the community to visit/tour our center/campus.

External:

• Perform pre-admission screens to ensure a safe transition of care.
• Responsible for account integration to generate referrals/admits and increase market share year over year.
• Work closely with the Symphony Centralized Admissions Department and the center on patient clinical and equipment needs/updates and status on transfer/admission, ensuring the facility is prepared for the admission.
• Meet with patients and families at the hospital bedside to answer questions.
• Create and implement marketing events at the center to encourage referral sources to visit/tour our center/campus.

Qualifications/Experience:

• At least two years of marketing and/or Liaison experience in Senior Living, SNF, LTC, Home Health, or Hospice is preferred.
• Must have the ability to establish good working relationships with healthcare professionals.
• A bachelor’s degree in nursing, healthcare, business administration, or another healthcare-related field is preferred.
• This position reports to the Regional Director of Business Development, who seeks a self-directed professional with initiative and requires minimal supervision.
• Excellent observation, verbal, and written communication skills.