Sympto Health is Hiring a Patient Care Navigation - San Leandro, CA Near San Leandro, CA
We are looking for a temporary (10 months) full-time Patient Care Navigator/Substance Use Navigator (SUN) to work in the emergency department at a large health system hospital in San Leandro. As a Patient Care Navigator/Substance Use Navigator (SUN), you play an integral role in supporting medication for addiction treatment (MAT) while serving as an advocate to your patients throughout their transition from the acute care setting to outpatient treatment.
This position will require Monday-Friday, 8-hour shifts from 2 p.m. to 10 pm. and may include weekend hours as determined by the site
This position is an onsite position
Act as a Substance Use Navigator (SUN) to interact with patients, assess their readiness for treatment and links the patients to care
Utilizes motivational interviewing techniques to communicate with patients in a respectful, culturally appropriate, non-judgmental manner
Maintains up-to-date information about the effects of various substances, withdrawal symptoms, and treatment options to effectively educate and counsel patients
Provides liaison services to Addiction Medicine and outpatient clinics that manage addiction and wellness efforts towards sobriety
Required to attend and represent the organization at training and meetings at the request of CA Bridge program of the Public Health Institute
Clearly communicates the purposes and services available to patients, family members and caregivers
Promotes expansion of MAT program and philosophy within the hospital
Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient related duties as designated
Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role
Maintains frequent contact with SUN Program Supervisor and MAT Physician Champion to assist with other duties as assigned in support of other hospital initiatives. Interacts with the care team to collaboratively build a care pathway for patients to achieve sobriety and directs the execution of such a plan. Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed
Maintains privacy and confidentiality of any drug treatment efforts throughout the patient's lifespan of treatment
Facilitates patients' utilization of community resources to support patient wellness
Initiates steps to promote patients' access to health insurance
Establishes relationships with, and serves as primary point of contact for, patients diagnosed with substance use disorder or co-occurring mental health disorders. If required by the hospital, this may include initial patient assessments and brief interventions using standardized tools
Maintains documentation of all client encounters in excel or software-based program and completes reporting requirements according to program standards
Fully discloses relevant training, experience, and credentials, in order to help patients, understand the scope of services the Substance Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature
Pay range $25/hr - $28/hr
RequirementsRequirements
High school diploma or GED preferred
Fully vaccinated against COVID-19 (two weeks after a second shot of a two-dose vaccine of Pfizer or Moderna or after a single-dose vaccine of Johnson & Johnson) or have an approved exemption
Understanding of substance use disorders (SUD) and medication assisted treatment (MAT)
Nonjudgmental, energetic, positive, harm-reduction approach to assisting patients with Substance Use Disorder (SUD)
Cultural competence in working with and serving populations whose social and cultural backgrounds are different from one's own
Respect for patient confidentiality and privacy
Healthcare experience
Proficient in medical terminology
Knowledge of computer skills using Google Suite, Excel and e-mail.Benefits Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Apply for this job Benefits
Training & Development
Paid Holidays
Sick Time
Technology Reimbursement
Target Start Date: June 1, 2024
Location: San Leandro, California
FLSA Status: Non-Exempt
Job Status: Full Time - Temporary - 10 Months
Work Schedule: Monday - Friday with occasional evenings and/or weekends