About Us

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more…

About the Role

Position Summary:

The Customer Service Representative (CSR) will support our Food & Beverage and Naturals divisions. This role performs the daily Customer Service activities and process flow check-ins from order to payment through to order fulfillment. They are responsible for account management support of all assigned accounts. The CSR will provide proactive communication regarding account activity to Sales, Finance, Marketing, and entire supply chain (internal/external).

Essential Duties and Responsibilities:

• Acts as primary contact for assigned accounts. This includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation, shipping method and relevant Customer Service reporting activities, as well as the pro-active review of customer's forecast data (assigned accounts) and uploads into SAP and/or Sage.
• Maintain systems in Lotus Notes, Sage, and SAP. This includes responsibility for new business, lost business, first time production, designated SAP master data and error message follow up. Should also provide recommendations for SAP and/or Sage changes where applicable to increase efficiencies.
• Works closely with Supply Chain to review order status, coordinate changes, obtain accurate information regarding shipments through SCM meetings. Information is utilized to provide routine updates to our customers regarding changes in supply. Provides order related documentation to our customers such as invoices, certificates of analysis and pro-forma invoices.
• Works with credit department to research necessary information to complete credits, debits and any special billing in a timely manner.
• Ensures all customer complaints are entered and follow up is provided to the customer either formally or informally as required. Work with Sales and QM to communicate effectively.
• Assists management in training of customer care through support with procedure documentation and customer profile development. Provide back up support with customer care.
• Interacts and works closely with sales coordination and account managers through the trial order process.

About You

Required Qualifications:

• High School Diploma / GED or equivalent education required. College degree preferred.
• Minimum of three (3) years in customer service within a manufacturing environment (not in a call center).
• Experience in the flavor industry desired.
• Knowledge of international shipments and foreign language is desirable.
• Experience with order processing.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Must have experience working with a variety of systems aside from MS Office (i.e. SAP, Sage, JD Edwards, AS400, etc.)
• Experience with SAP and/or Sage is desired.
• Ability to interact and communicate effectively with internal and external customers in written and verbal form.
• Strong organizational skills and ability to follow through with multiple projects.
• Ability to effectively multitask in a fast-paced environment and effectively prioritize under pressure.
• Ability to deal with conflict and able to influence across functional lines.

What We Offer

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.